Zegna Style Advisor

About Zegna

Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.

Role & Responsibilities

• Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
• Build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
• Develop business by proactively identifying opportunities to increase sales and customer engagement.
• Consult with customers to understand their preferences and curate total looks tailored to their individual style, needs, and occasions.
• Promote ZEGNA Made to Measure services as part of the selling ceremony, offering tailored solutions for clients’ current and future wardrobe needs.
• Use digital tools such as iPod and iPad, alongside storytelling, to create an integrated luxury experience.
• Resolve customer issues and complaints empathetically while following customer service policies for alterations, repairs, and global returns.
• Build in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services, and communicate their benefits clearly to customers.
• Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.
• Track individual performance against sales and service KPIs, including cross-selling ratio, conversion rate, and average sales bill.
• Share customer insights, product feedback, and key store updates with the team to support customer satisfaction and business goals.

Qualifications

• At least 2 years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service.
• Proficiency with digital tools and CRM platforms, with a strong understanding of clienteling best practices and customer relationship development.
• Emotional intelligence and the ability to build authentic, lasting client relationships.
• Commitment to personal growth, continuous learning, curiosity, passion, and an open mind.
• Excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.

Skills

Experience

At least 2 years in luxury retail or client-focused sales environments.

Benefits

Medical, dental, and vision coverage; 401(k) with employer match; commuter benefits; paid vacation and holidays accruing based on tenure and role level; ZEGNA Made to Measure Certification, structured programs, and development paths; access to premium materials, resources, and production partners; creative autonomy in a supportive, results-oriented environment; and opportunities to grow within a luxury, design-focused brand.

Culture

Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.