- Location
- Beverly Hills California USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
The Style Advisor delivers personalized luxury shopping experiences for ZEGNA in Beverly Hills, building client relationships, driving sales, promoting Made to Measure, and supporting store operations. This is a permanent, commission-based role with benefits, paid time off, and development opportunities.
Role & Responsibilities
- Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
- Build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
- Develop business by identifying opportunities to increase sales and customer engagement.
- Conduct consultations to uncover customer preferences and curate total looks suited to individual style, needs, and occasions.
- Promote ZEGNA Made to Measure services as part of the selling ceremony, offering tailored solutions for clients’ current and future wardrobe needs.
- Use digital tools such as iPod and iPad, alongside storytelling, to create an integrated luxury experience.
- Resolve customer issues and complaints empathetically while following customer service policies for alterations, repairs, and global returns.
- Build in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services, and communicate their benefits clearly to customers.
- Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.
- Measure individual performance against sales and service KPIs, including cross-selling ratio, conversion rate, and average sales bill.
- Share customer insights, product feedback, and store updates with the team to support customer satisfaction and business goals.
Qualifications
- At least 2 years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service.
- Proficiency with digital tools and CRM platforms, and a deep understanding of clienteling best practices and customer relationship development.
- Emotional intelligence and the ability to build authentic, lasting client relationships.
- Commitment to personal growth and continuous learning, with curiosity, passion, and an open mind.
- Excellent written and verbal communication skills, with the ability to engage and collaborate effectively with diverse audiences.
Skills
Experience
At least 2 years in luxury retail or client-focused sales environments.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Benefits
Medical, dental, and vision coverage; 401(k) with employer match; commuter benefits; paid vacation and holidays, accrued based on tenure and role level; development opportunities, including ZEGNA Made to Measure Certification, structured programs, and development paths; access to premium materials, resources, and production partners; creative autonomy in a supportive, results-oriented environment; and opportunities to grow within a luxury, design-focused brand.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Luxury Sales Associate», «Fashion Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.