- Location
- Guadalajara Jalisco Mexico
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 20, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
ZEGNA is seeking a Store Style Advisor in Guadalajara to deliver personalized luxury menswear service, develop client relationships and support sales, clienteling and store operations. The role calls for at least 2 years of experience in luxury retail or guest-focused sales, plus proficiency with digital tools and CVM platforms. It is a permanent position.
Role & Responsibilities
- Deliver a memorable in-store experience by following the ZEGNA Guest Experience and embodying the ZEGNA Mindset.
- Build relationships with new and existing clients through networking, CVM follow-ups and personalized selling.
- Develop business by proactively identifying opportunities to increase sales and guest engagement.
- Consult with guests to understand their preferences and curate total looks suited to their style, needs and occasions.
- Promote ZEGNA Su Misura services as part of the selling ceremony, offering tailored solutions for clients’ current and future wardrobe needs.
- Use digital tools and storytelling to create an integrated luxury experience.
- Resolve guest issues and complaints empathetically while following ZEGNA guest service policies, including those for alterations, repairs and global returns.
- Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics and Su Misura services, and explain their benefits to guests.
- Maintain high standards in clienteling, CVM data collection and after-sales service, while contributing to store KPIs and operations.
- Track individual performance against sales and service KPIs, including cross-selling ratio, conversion rate and average sales bill.
- Communicate guest insights, product feedback and key store updates to the team to support guest satisfaction and business goals.
Qualifications
- At least 2 years of experience in luxury retail or guest-focused sales environments, with a proven ability to deliver exceptional service.
- Proficiency in digital tools and CVM platforms, with a strong understanding of clienteling best practices and guest relationship development.
- Emotional intelligence and the ability to build authentic, lasting connections with guests.
- Commitment to personal growth, continuous learning, curiosity, passion and an open mind.
- Excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.
Skills
Experience
At least 2 years in luxury retail or guest-focused sales environments.
Workplace
This position is based in Guadalajara, Jalisco, Mexico.
Explore jobs in Mexico.
Benefits
Medical and dental insurance; 13% savings fund; 28 days of Christmas bonus; MXN 3,000 in food vouchers; paid vacation and holidays, accrued according to tenure and role level; learning opportunities, including ZEGNA Su Misura Certification, structured programs and development paths; access to premium materials, resources and production partners; creative autonomy; a supportive, results-oriented environment; and opportunities to grow within a luxury, design-focused brand.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Style Advisor», «Client Advisor», «Luxury Sales Advisor», «Fashion Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.