Zegna Senior Style Advisor

About Zegna

Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.

Zegna seeks a Senior Style Advisor to create memorable luxury shopping experiences, build lasting client relationships, advise on collections and total looks, and support sales, CRM, visual merchandising, and store operations. The role is permanent and requires 4 to 6 years of retail sales or customer service experience and a high school qualification.

Role & Responsibilities

• Deliver memorable in-store luxury service in accordance with the Zegna Selling Flow and Zegna Mindset, serving as a brand ambassador and sharing the house’s heritage and collections.
• Build lasting customer relationships and provide service during and after the sale, including discovering customer needs, anticipating expressed and unexpressed preferences, and resolving issues or complaints empathetically in line with Zegna policies.
• Network to attract new customers, develop the customer database, collect accurate customer information in accordance with Zegna CRM procedures, and cultivate ongoing connections through thank-you notes, follow-up calls, and other after-sales communication using CRM software.
• Develop deep knowledge of Zegna products, craftsmanship, fabrics, made-to-measure services, and style evolution, translating this knowledge into customer benefits.
• Advise customers on styling and total looks, including colour coordination, textures, patterns, silhouette, proportions, garment functionality, and personalised mix-and-match options across Zegna brands and products.
• Promote Zegna Su Misura (Made-to-Measure) where appropriate and, if assigned by the Store Manager, act as the in-store Su Misura specialist.
• Use company-provided iPod/iPad technology and Zegna Stories to support an integrated luxury experience and enhance the selling ceremony.
• Solicit customer feedback on products and collections and share ideas and input with the Store Manager.
• Monitor store stock, adapt selling techniques and sales pitches to maximise sell-through, and take garment-fitting and alteration measurements to help customers achieve the right fit.
• Maintain Zegna grooming, uniform, product packaging, and gift packaging standards; keep the store and product displays clean and tidy; ensure visual merchandising follows Zegna guidelines; suggest improvements and support window and display set-ups. Act as the in-store visual merchandising specialist if assigned by the Store Manager.
• Communicate customer, product, and store information to the team; support new-staff orientation as a learning coach or buddy when assigned; train team members on new products as directed; and foster effective teamwork and an enthusiastic sales environment.
• Track individual performance against customer-service and sales KPIs, including cross-selling ratio, conversion rate, and average sales bill; collaborate with the team on action plans to meet daily, weekly, monthly, and yearly targets; and propose service, product, visual, and operational improvements.
• Follow store operations, time and attendance policies, company policies, and the Store Manager’s directions on operational tasks, including stockroom work, inventory, cashiering, reporting, and guest beverage service.

Qualifications

• High school qualification.
• 4 to 6 years of retail sales or customer service experience.
• Good communication and interpersonal skills.
• Pleasant personality and good grooming.
• Passion for the retail industry.
• Competencies in achievement drive, relationship building, empathy, influencing, customer service, teamwork, and conceptual thinking.

Skills

Experience

4 to 6 years of retail sales or customer service experience

Education

High school qualification

Workplace

Culture

Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.