Zegna Senior Style Advisor

About Zegna

Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.

The Senior Style Advisor represents Zegna in-store, delivering personalized luxury service, building lasting customer relationships, advising on collections and styling, and supporting sales, visual merchandising, and store operations. The permanent role also includes CRM and after-sales engagement, team support, and achievement of sales and service KPIs.

Role & Responsibilities

• Deliver a memorable luxury in-store experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
• Build and manage customer relationships and provide service during and after the sale, including resolving customer issues and complaints empathetically and in line with Zegna customer service policies.
• Develop the business with an entrepreneurial mindset; network to attract new customers and build the customer database.
• Consult customers to understand their preferences, needs, and shopping occasions; anticipate expressed and unexpressed needs and exceed expectations.
• Present personalized product combinations and total looks across Zegna brands and products; promote Zegna Su Misura (Made-to-Measure) where appropriate.
• Use company-provided iPod/iPad technology, Zegna Stories, and CRM software to support the selling ceremony and after-sales communications.
• Capture accurate customer data in accordance with Zegna CRM procedures, and maintain future customer connections through activities such as thank-you notes and follow-up calls.
• Develop knowledge of Zegna products, craftsmanship, fabrics, made-to-measure, and style evolution, translating that knowledge into customer benefits.
• Advise on total-look styling, including colour coordination, textures, patterns, silhouette, proportions, and garment functionality.
• Solicit customer feedback on products and collections and share insights with the Store Manager.
• Stay informed about store stock and adapt selling techniques and sales pitches to maximize sell-through.
• Fit garments and take alteration measurements for ready-to-wear to help customers achieve the right fit.
• Understand Su Misura service standards and skills and, when assigned by the Store Manager, act as the in-store Su Misura specialist.
• Maintain personal grooming in accordance with Zegna standards; follow product and gift-packaging guidelines and keep the store and product displays clean and tidy.
• Ensure in-store visual merchandising follows Zegna guidelines, propose improvements to the Store Manager or visual merchandising referent, and support window and display set-up; act as the in-store visual merchandising specialist when assigned.
• Share customer, product, and store information with the team; support the orientation of new staff as a learning coach or buddy when assigned, and train colleagues on new products as directed by the Store Manager.
• Foster teamwork and an enthusiastic sales environment.
• Track individual performance against Zegna customer service and sales KPIs, including cross-selling ratio, conversion rate, and average sales bill.
• Work with the store team on action plans to meet daily, weekly, monthly, and yearly sales and KPI targets; propose service, product, visual, and operational improvements to address selling challenges.
• Follow Zegna store operations and time-and-attendance policies, complete assigned operational tasks such as stockroom, inventory, cashiering, reporting, and guest beverage service, and comply with company policies and rules.

Qualifications

• High school qualification.
• 4 to 6 years of retail sales or customer service experience.
• Good communication and interpersonal skills.
• Pleasant personality and good grooming.
• Passion for the retail industry.
• Competencies: achievement drive, building relationships, empathy, influencing, serving customers, teamwork, and conceptual thinking.

Skills

Experience

4 to 6 years of retail sales or customer service experience.

Education

High school qualification.

Workplace

Culture

Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.