Zegna Operations Coordinator

About Zegna

Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.

Role & Responsibilities

• Manage inbound and outbound shipments for the office, retail stores, events, and operational teams.
• Receive, process, organize, and distribute incoming deliveries.
• Prepare and coordinate domestic and international shipments to stores, vendors, events, and partners.
• Track shipments, follow up on deliveries, and resolve issues as needed.
• Prepare and manage export, customs, and shipping documentation for international shipments.
• Coordinate logistics for store needs, special projects, operational initiatives, and the offsite tailor shop.
• Coordinate courier requests and deliveries for the offsite tailor shop as needed.
• Work with Building Management and the Office Manager on freight elevator scheduling and property removal authorizations.
• Maintain organization, cleanliness, and operational standards in the stockroom and shipping and receiving areas.
• Monitor inventory levels and accurately track stock movement and storage.
• Support inventory transfers, stock allocations, replenishment, and operational supply management.
• Maintain accurate records of inventory movements for office and store support.
• Communicate and escalate facility and maintenance issues to appropriate partners for timely resolution.
• Provide primary operational support to the PR team by coordinating daily sample shipments.
• Process urgent domestic and international shipments for editors, stylists, agencies, VIPs, and corporate partners, ensuring timely carrier collections.
• Keep the mailroom organized by separating incoming and outgoing shipments and ensuring packages are accurately processed, labeled, and staged for collection.
• Coordinate with courier and shipping providers on pickups, deliveries, and shipment tracking.
• Prioritize time-sensitive requests while maintaining shipment accuracy and proactively communicating shipment status.
• Maintain accurate shipping records and documentation to support traceability and minimize delays or misplaced packages.
• Support new store openings, store projects, and retail operational initiatives.
• Assist with stock management, shipment coordination, and logistics for special events.
• Coordinate operational supplies, fixtures, and inventory for store openings, events, and projects.
• Provide ongoing operational support to retail stores and field teams as needed.
• Support the Senior Operations team with administrative tasks, reporting, and project coordination.
• Assist in preparing the weekly Operations KPI report for retail stores.
• Prepare operational reports and supporting materials for the Operations Director’s store visits.
• Support the processing and reconciliation of store inventory adjustments.
• Maintain operational trackers, shipping records, and process documentation.
• Communicate with stores, vendors, carriers, and cross-functional partners.
• Identify opportunities to improve operational efficiency, organization, and workflows.

Qualifications

• 1–3 years of experience in operations, logistics, inventory management, shipping and receiving, stockroom operations, or retail support preferred.
• Experience coordinating domestic and international shipments preferred.
• Familiarity with export documentation, customs requirements, and international shipping procedures is an asset.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment and meet competing deadlines.
• Proficiency in Microsoft Office Suite and inventory or retail management systems.
• Excellent communication, organizational, and problem-solving skills.
• Ability to lift and move packages, boxes, and operational materials as required.
• Collaborative, proactive, service-oriented approach and commitment to operational excellence.

Skills

Experience

1–3 years of experience preferred in operations, logistics, inventory management, shipping and receiving, stockroom operations, or retail support; shipment coordination experience preferred.

Benefits

Medical, dental, and vision coverage; 401(k) with employer match; commuter benefits; paid time off and holidays, accrued based on tenure and role; learning opportunities including mentorship, structured programs, and personalized development paths.

Culture

Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.