- Employment
- Full-Time
- Seniority
- Junior
- Compensation
- €26,000–33,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
The Junior Consumer Insights Analyst at ZEGNA analyzes consumer behavior and market data, translating findings into recommendations that support customer satisfaction, engagement, and business performance. The role is based in Milan, offers a base salary of €26,000–€33,000, and is expected to be classified under the CCNL Tessile.
Role & Responsibilities
- Analyze consumer data, market trends, and feedback sources to identify insights supporting consumer value initiatives.
- Assess engagement, retention, purchase behavior, and customer lifetime value patterns to identify opportunities for improvement.
- Build dashboards and reports to communicate insights to stakeholders and track performance over time.
- Collaborate with Consumer Value, Marketing, CRM, and Product teams, providing insight-driven recommendations for new initiatives and optimizations.
- Support the development and refinement of consumer segmentation models for more targeted and relevant strategies.
- Gather and synthesize feedback from surveys, social listening, NPS, and service interactions to identify pain points and unmet needs.
- Assist with planning and executing qualitative and quantitative research projects with internal teams or external agencies.
Qualifications
- Skilled in Excel, SQL, and BI platforms such as Tableau, Power BI, and Looker.
- Able to interpret data and translate findings into actionable insights.
- Strong communication and data visualization skills.
- Detail-oriented and comfortable working with large datasets.
- Curious, with a commitment to continuous improvement.
- Fluent in English.
Skills
Experience
1–2 years in consumer insights, analytics, or consumer experience roles.
Workplace
The role is situated in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 26,000 to EUR 33,000 per annum.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Junior Customer Insights Analyst», «Junior Consumer Research Analyst», «Junior Customer Analytics Specialist», «Junior Consumer Intelligence Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.