Zegna Global Retail Excellence and Capabilities Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €50,000–60,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
Zegna is hiring a Global Retail Excellence and Capabilities Manager in Milan to connect HQ with field teams, drive capability frameworks and standards, and support training and execution across global markets, with a focus on APAC. The permanent role includes regular market and store visits and offers a base salary of €50,000–€60,000.
Role & Responsibilities
- Visit priority markets and stores regularly to ensure excellence in Retail Capabilities and Guest Experience standards.
- Serve as a bridge between HQ and APAC Retail and Training teams.
- Provide flexible global training support in markets requiring additional help due to capacity gaps or business priorities.
- Support Market Trainers and In-Store Trainers in reinforcing global methodologies and standards.
- Deliver selected programs to different retail populations, from Style Advisors to Store Management.
- Support the rollout and field validation of key global initiatives, pilots, and special projects.
- Share best practices and emerging capability needs across markets.
Qualifications
- At least 5–6 years of experience in luxury retail, training, retail excellence, or capability development roles.
- Strong understanding of luxury retail, retail experience, and store dynamics.
- Proven coaching and feedback skills with Store Managers and retail teams.
- Strong stakeholder management, influencing, and communication skills.
- Significant professional exposure to APAC markets; Greater China experience is strongly preferred.
- Strong analytical, observation, and capability assessment skills.
- Fluent English; Mandarin Chinese is strongly preferred.
Skills
Experience
At least 5–6 years in luxury retail, training, retail excellence, or capability development roles.
Workplace
This position is based in Milan, Lombardy, Italy.
Compensation
The base compensation for this position ranges from EUR 50,000 to EUR 60,000 per annum.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Global Retail Training Manager», «Retail Capability Development Manager», «Retail Excellence Manager», «Global Retail Learning and Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.