- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $130,000–140,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
The General Manager leads ZEGNA’s Manhasset boutique, driving sales and profitability, client development, team performance, and operational and financial excellence. The role partners with the Regional Director, Northeast, and planning and merchandising teams; it is a permanent position with an annual gross salary of $130,000–$140,000 plus a competitive bonus opportunity.
Role & Responsibilities
- Maximize store sales and profitability by analyzing business data, identifying trends, and developing action plans to capture new opportunities.
- Drive external business development through client outreach, in-store events, and local community engagement to generate traffic and loyalty.
- Lead by example, coaching the team to build long-term client relationships and deliver the highest standard of service.
- Use CRM insights to set clienteling goals and sustain ongoing relationship-building activities.
- Build the team’s knowledge of ZEGNA products, style stories, and craftsmanship; share insights and provide regular product training.
- Collaborate with planning and merchandising teams to optimize product performance, manage stock consolidation, and share timely feedback.
- Recruit, onboard, train, and develop talent; support team growth, motivation, and performance, and proactively manage and resolve conflicts, including taking disciplinary action when necessary.
- Set and communicate daily, weekly, and monthly sales targets, supporting the team with structured coaching and action plans to achieve and exceed goals.
- Oversee store operations, ensuring adherence to brand standards, efficient back-of-house processes, and proper use of retail tools and reporting systems.
- Manage financial and administrative operations, including budgeting, store reporting, payroll, and operational compliance.
- Uphold high standards for ZEGNA Made to Measure services and deliver a consistently exceptional, personalized client experience.
Qualifications
- At least 5 years of experience in luxury retail, hospitality, or a comparable client-focused leadership environment.
- A passion for developing people and a proven ability to coach, manage, and inspire high-performing teams.
- Confidence using digital tools and CRM systems, with an understanding of how data drives action.
- Ability to thrive in a fast-paced, dynamic environment requiring leadership, adaptability, and strategic thinking.
- Strong written and verbal communication skills and the ability to connect with a diverse range of clients and colleagues.
Skills
Experience
5+ years in luxury retail, hospitality, or a comparable client-focused leadership environment
Workplace
This position is based in Manhasset, New York, USA, within easy reach of New York City.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 130,000 to USD 140,000 per annum.
Benefits
Medical, dental, and vision coverage; 401(k) with employer match; commuter benefits; learning and development programs, including access to ZEGNA Made to Measure certification; paid vacation and holidays based on tenure and role level; competitive bonus opportunity.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Boutique Manager», «Retail Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.