- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
Zegna is seeking a Floor Manager for its London New Bond Street store to drive commercial performance, coordinate daily operations, support the Line Manager and guide Style Advisors and Su Misura Specialists in Clienteling and service excellence. The role covers sales and KPI execution, guest engagement, team coaching, CRM, visual merchandising, stock coordination and store presentation. Permanent position.
Role & Responsibilities
- Lead by example on the shop floor, delivering strong sales performance and developing and maintaining a high-quality guest portfolio.
- Support the Line Manager in translating store KPI targets into actionable plans and ensuring effective team execution.
- Guide the team in daily and weekly sales planning, proactive guest outreach, appointment setting, virtual selling, and consignments.
- Coach team members in selling skills, consistent delivery of the Guest Experience, and storytelling techniques.
- Monitor store productivity and provide sales-floor support to maximize performance during business peaks.
- Monitor competitor activity and the market environment; propose business-development initiatives, including a network of local business partners who can act as Zegna Ambassadors and generate client referrals.
- Collaborate with local Marketing and CRM teams on localized Clienteling initiatives to acquire new guests and reactivate dormant guests.
- Use guest insights to deliver a tailored experience and foster brand loyalty.
- Act as a key liaison between the Line Manager and store team, ensuring smooth and timely communication.
- When requested by store management, coordinate daily store planning, task allocation, and weekly schedules as applicable, aligning coverage and efficiency with business needs and traffic trends.
- Support the adoption of corporate strategies, policies, campaigns, and operational directives.
- Foster a customer-centric culture and support the team in building meaningful, personalized relationships.
- Support store Clienteling activities to maintain guest engagement and retention.
- Ensure consistent, appropriate use of CRM tools to enrich the guest database and maximize guest insights.
- Support the Line Manager in monitoring monthly CRM and Marketing KPIs, reporting meaningful guest data for relationship-building, and ensuring guest data is collected through appropriate tools.
- Support the Line Manager in onboarding and integrating new team members.
- Share updates, priorities, and store performance insights with the team.
- Provide daily on-floor coaching in selling skills, product knowledge, and service excellence.
- Motivate team members during daily briefings, maintaining focus and alignment with goals.
- Promote a positive, collaborative working environment and support the Line Manager in setting clear objectives and challenging goals, assigning responsibilities, and monitoring individual performance.
- Provide regular individual feedback with the Line Manager on a daily, weekly, or monthly basis, as relevant.
- Partner with the Line Manager and visual merchandising referent to identify and implement product-placement strategies.
- Work with the visual merchandising team to implement guidelines and maintain the store’s interior and exterior image.
- Partner with the Line Manager and local Merchandising team, providing feedback on products and seasonal collections and staying up to date on stock, consolidation, and transfers.
- Maintain grooming standards and overall store appearance in line with brand requirements, and implement company guidelines for store experience and maintenance.
Skills
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Floor Supervisor», «Sales Floor Manager», «Store Sales Supervisor», «Retail Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.