- Location
- New York City New York USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $28–32/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
ZEGNA’s Customer Service Associate provides operational support to its Retail and Wholesale businesses in New York, managing customer orders from entry through invoicing and coordinating with customers and internal teams. The role is permanent and offers a hybrid schedule of four office days and Friday working from home.
Role & Responsibilities
- Enter customer orders and process seasonal order changes, including pricing updates, delivery date revisions, store distributions, and cancellations.
- Compile and communicate information required to upload EDI orders with Wholesale, including seasonal buys, pricing, delivery schedules, and discrepancy resolutions.
- Ensure the timely receipt and processing of seasonal purchase orders (EDI and non-EDI) and store distributions.
- Build and maintain strong relationships with Wholesale customers and buying offices through timely, proactive communication and support.
- Respond to inquiries from Associates, Buyers, and internal Sales and Merchandising teams about product availability and order status.
- Enter stock special orders on the same day.
- Monitor production order status by liaising with HQ to track product deliveries and proactively communicate shipment delays to Sales and Merchandising teams.
- Proactively communicate order cancellations and inventory updates to customers.
- Update shipping reports using established templates and monitor shipment status.
- Ensure customer deliveries are fulfilled within designated shipping windows.
- Manage order releases in alignment with customer delivery schedules.
- Coordinate inventory transfers between Wholesale and Retail channels as needed.
- Collaborate cross-functionally with internal departments to meet customer expectations and resolve issues efficiently.
- Manage, investigate, and dispute chargeback claims.
- Complete additional projects and responsibilities as assigned by management and support team members as needed.
Qualifications
- 1–2 years of relevant experience in customer service, operations, wholesale, hospitality, luxury retail, fashion, or a related field.
- Proficiency in SAP and Microsoft Office (Excel, Word, and PowerPoint).
- Maintain high standards of accuracy, quality, and timeliness in delivering customer service.
- Strong communication, organizational, and follow-through skills, with exceptional attention to detail.
- Enthusiastic self-starter with excellent interpersonal skills and the ability to build strong cross-functional relationships.
- Ability to collaborate effectively in a team environment while managing responsibilities independently.
- Ability to prioritize multiple tasks in a fast-paced environment while maintaining accuracy and meeting deadlines.
Skills
Experience
1–2 years of relevant experience in customer service, operations, wholesale, hospitality, luxury retail, fashion, or a related field.
Workplace
The role is situated in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 28 to USD 32 per hour.
Benefits
Hybrid work model with four days in the office and Fridays working from home; medical, dental, and vision benefits; 401(k) with employer match; commuter benefits; paid time off and holidays, accrued based on tenure and role; learning opportunities including mentorship, structured programs, and personalized development paths.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Support Associate», «Client Services Associate», «Order Management Associate», «Wholesale Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.