Zegna Clienteling Manager

About Zegna

Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.

The Clienteling Manager develops and implements the market CVM strategy, coaches retail teams and builds relationships with high-value clients while recruiting new VICs. The role leads performance reviews, client appointments, training, editorial planning, local initiatives and events across the market. Permanent position.

Role & Responsibilities

• Develop and implement the CVM strategy for the market in line with central guidelines and local needs.
• Support the Area Manager in deploying the retail strategy by training, monitoring and coaching teams to meet business targets and deliver an outstanding customer experience.
• Cultivate and strengthen relationships with high-value clients, identify and recruit new VICs, and grow the premium client base through personalized experiences and client-specific strategies.
• Lead weekly CVM performance reviews with Store Managers, analyze KPIs, define action plans, drive initiatives and implement recovery strategies.
• Provide strategic support for in-store, virtual and at-home client appointments, ensuring successful delivery of Made to Measure (MTM) services.
• Lead on-site training and coaching to achieve 100% completion within deadlines and foster a client-centric culture focused on high-end client engagement.
• Develop the editorial plan with local teams (AM/SM/CA) and the EU CVM and Consumer Engagement functions; set specific strategies and review execution weekly to build and sustain long-term client relationships.
• Ensure implementation of the delighting menu and execution of tailored local initiatives to brand standards, driving client engagement and successful ROMI.
• Support AMs, Store Managers and the Marketing function in organizing local events and monitoring and tracking ROI.
• Support the Area Manager and Store Managers in building relationships with third parties, including hotels, restaurants, private clubs and art galleries, to develop client activities and acquire new clients.
• Promote a clienteling culture as a role model for internal teams and external contacts, ensuring excellence in client development, a seamless customer experience and optimized business results across stores.

Workplace

Culture

Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.