Zegna Client Value Management Manager

About Zegna

Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.

Zegna is seeking a Client Value Management Manager to lead its European CVM roadmap and translate customer data and insights into commercial strategies that strengthen loyalty, retention, reactivation and acquisition. The role reports to the Head of Client Engagement & CVM – Europe and drives clienteling excellence, customer segmentation and retail team development. Permanent position with a base salary of €60,000–€65,000.

Role & Responsibilities

• Plan and execute the European CVM roadmap, translating strategy into regional priorities and initiatives while monitoring performance and business impact.
• Analyze customer data, CRM KPIs and market trends to identify opportunities and turn insights into actionable commercial strategies.
• Lead customer segmentation and contact strategies, overseeing activation, retention and reactivation initiatives to maximize customer lifetime value.
• Build a consistent clienteling culture across Europe, partnering with Retail, Area Managers and HQ to strengthen one-to-one client engagement and share best practices.
• Design and deliver training and coaching on CVM tools, clienteling and customer insights, driving adoption and continuous improvement across retail teams.
• Develop strong cross-functional partnerships and serve as a key point of reference for CVM, aligning strategic objectives with operational execution.

Qualifications

• Strong analytical and strategic mindset, with the ability to connect customer insights, data and analytics to business opportunities and actionable commercial strategies.
• Strong understanding of CRM, CVM, customer segmentation and customer insights, with proven experience in CRM performance analysis and KPI management.
• Excellent communication, presentation and influencing skills, with strong stakeholder management and cross-functional collaboration capabilities.
• Ability to manage multiple initiatives and priorities and translate strategic initiatives into operational execution.
• Proven team leadership and people development skills.
• Fluent English and Italian are mandatory; additional European languages are a strong plus.

Skills

Experience

6–7 years of relevant professional experience in CRM, Customer Marketing, Customer Analytics, CVM or related fields.

Workplace

Compensation

The base compensation for this position ranges from EUR 60,000 to EUR 65,000 per annum.

Culture

Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.