Zegna Client Engagement Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €70,000–80,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
The Client Engagement Manager leads ZEGNA’s European client engagement strategy, with a focus on strengthening loyalty and developing high-spending, UHNW and top-tier clients. The role oversees tailored experiences, regional clienteling teams, cross-functional initiatives and performance measurement. Permanent position based in Milan, with a base salary of €70,000–€80,000.
Role & Responsibilities
- Define the European client engagement strategy with the Head of department, focusing on UHNW and top-tier client development to strengthen loyalty and grow the top tier of the client pyramid.
- Develop and oversee curated, on-brand experiences and bespoke engagement initiatives that reinforce emotional connection, elevate brand desirability and increase client value.
- Lead and coordinate regional Clienteling Managers across European markets, providing strategic direction, guidance and best practices for consistent, excellent client engagement and VIC development.
- Partner with Retail, Marketing, Events and CVM teams to deliver a consistent, elevated and commercially impactful client experience across European markets.
- Drive the execution and governance of strategic client engagement initiatives, ensuring operational excellence, alignment with brand standards and coordination across regional markets and headquarters.
- Monitor client engagement performance, VIC development and initiative ROI, using insights to optimize strategies and maximize client loyalty and business impact.
Qualifications
- At least 7 years of experience in Client Engagement, Client Experience, Experiential Marketing or Events within luxury, fashion, jewelry, hospitality or other premium industries.
- Skilled in designing and managing high-end experiences and events for top-tier and UHNW clients.
- Knowledge of luxury retail environments, clienteling dynamics and VIC engagement strategies, with sensitivity to luxury industry codes and expectations.
- Exceptional interpersonal and relationship-building skills, including the ability to develop trusted relationships with UHNW clients and key stakeholders across the luxury ecosystem.
- Project management skills, including the ability to lead complex cross-functional initiatives involving multiple stakeholders.
- Strategic and creative mindset, with the ability to translate brand values into meaningful and memorable client experiences.
- Analytical mindset and ability to measure performance, client impact and initiative ROI.
- Highly organized and detail-oriented, with the ability to work autonomously in a fast-paced international environment.
- Fluent in English and Italian; both are mandatory.
- Available to travel across Europe.
Skills
Experience
At least 7 years in Client Engagement, Client Experience, Experiential Marketing or Events within luxury, fashion, jewelry, hospitality or other premium industries.
Workplace
This position is based in Milan, Lombardy, Italy.
Compensation
The base compensation for this position ranges from EUR 70,000 to EUR 80,000 per annum.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Customer Engagement Manager», «Client Experience Manager», «Clienteling Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.