- Location
- Scottsdale Arizona USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $110,000–120,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
ZEGNA seeks an Assistant General Manager for its Scottsdale boutique to drive sales and KPIs, support daily operations, develop the team, and deliver an elevated guest experience. The permanent role includes an annual gross salary of $110,000–$120,000, comprehensive benefits, development programs, and paid vacation and holidays.
Role & Responsibilities
- Drive boutique sales and KPIs daily, weekly, and monthly, inspiring the team through example and mentorship.
- Support the General Manager in overseeing daily boutique operations, including supervising staff, optimizing shift schedules, and ensuring team productivity.
- Identify training and development needs and provide on-the-spot coaching to improve team performance and the guest experience.
- Foster teamwork and accountability, proactively helping the team address challenges and opportunities.
- Contribute to recruiting, onboarding, and retaining talent while promoting engagement and motivation.
- Collaborate with the General Manager and local CRM and Marketing teams to activate in-store events and guest outreach initiatives.
- Promote the use of digital tools and services to optimize the guest journey and drive business growth.
- Contribute to product feedback and merchandising strategy by monitoring inventory flow, consolidations, and transfers.
- Ensure store presentation, visual merchandising, and team appearance meet ZEGNA brand standards and guidelines.
- Monitor adherence to company operational protocols and the ZEGNA Code of Ethics, supporting compliance and training.
- Champion a guest-centric culture by delivering high-quality service and supporting the team in building strong guest relationships.
Qualifications
- At least 5 years of experience in luxury retail or hospitality, with a strong background in sales and team leadership.
- Entrepreneurial, performance-driven leadership and the ability to build high-performing teams.
- Emotional intelligence, adaptability, and the ability to remain calm under pressure.
- Strong communication and interpersonal skills, with a natural flair for hospitality and guest engagement.
- Detail-oriented, reliable, and energized by fast-paced, guest-centric environments.
Skills
Experience
At least 5 years in luxury retail or hospitality, with a strong background in sales and team leadership.
Workplace
The role is situated in Scottsdale, Arizona, USA — conveniently close to Phoenix.
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Compensation
The base compensation for this position ranges from USD 110,000 to USD 120,000 per annum.
Benefits
Medical, dental, and vision coverage; 401(k) with employer match; commuter benefits; learning and development programs, including access to ZEGNA Su Misura certification; paid vacation and holidays based on tenure and role level.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Store Manager», «Retail Operations Manager», «Retail Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.