Yves Saint Laurent Senior Client Advisor

About Yves Saint Laurent

Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.

Role & Responsibilities

• Deliver outstanding client service and after-sales support to all visitors and clients.
• Build and renew client relationships by putting clients at the centre, identifying their needs and anticipating future requests.
• Develop a robust client portfolio to support proactive, growing business.
• Exceed individual sales and KPI goals through a commercial mindset and entrepreneurial approach.
• Create personalised, versatile and timeless looks for clients, demonstrating a passion for fashion culture.
• Build genuine, transparent connections with clients.
• Communicate professionally and authentically with clients and colleagues.
• Use available tools effectively to optimise business opportunities.
• Proactively support front- and back-of-house teams, their achievements and overall team spirit.
• Follow company policies and operational procedures.
• Identify commercial opportunities proactively during peak periods.
• Take ownership of resolving issues before they require escalation.
• Reinforce brand standards and service excellence on the shop floor.
• Provide Client Advisors with real-time feedback and guidance.
• Act as a point of reference for peers.
• Contribute to store sales and key performance indicators while supporting the management team and colleagues and upholding Maison values, image and standards.

Qualifications

• Preferred professional experience delivering high-quality service focused on client expectations, such as in fashion and accessories retail, customer service or luxury hospitality.
• Personal taste and a passion for fashion culture, with an interest in creating personalised looks.
• A natural business mindset and entrepreneurial spirit.
• Open-mindedness and an interest in a company that values audacity and authenticity.
• Strong team spirit and commitment to achieving shared goals.
• Confidence using tools and applications, with the ability to learn new technologies quickly.
• Motivation to work in a fast-paced environment and ability to multitask and prioritise.
• A proactive, enthusiastic and solution-oriented approach.
• Excellent written, spoken and listening skills in English and the local language.
• Ability to embrace change as an opportunity to grow and develop.

Skills

Culture

Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.