Yves Saint Laurent Senior Client Advisor

About Yves Saint Laurent

Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.

Role & Responsibilities

• Lead by example in achieving individual sales targets and support Client Advisors in reaching team goals.
• Train new Client Advisors and provide ongoing development to team members.
• Foster a positive, collaborative, creative and inclusive working environment focused on high performance.
• Deliver exceptional, personalized and memorable luxury client experiences, including excellent after-sales service and follow-up.
• Connect and reconnect with clients, identify their needs, anticipate opportunities, and build genuine, long-term relationships.
• Build, manage and continuously develop a strong client portfolio to support sustainable business growth.
• Exceed individual sales targets and KPIs through a commercial, entrepreneurial and ownership-oriented mindset.
• Create personalized, versatile and timeless styling proposals and luxury wardrobe solutions for clients.
• Communicate professionally, authentically and transparently with clients and colleagues.
• Use available tools effectively to maximize business opportunities.
• Proactively support front-of-house and back-of-house teams, contributing to their results and strengthening team spirit.
• Comply with and promote company policies, procedures and operational guidelines.
• Represent Saint Laurent’s heritage, values, savoir-faire and culture as a brand ambassador.
• Set the standard for client-centric service excellence and help resolve complex client situations.
• Partner with the Boutique Leadership Team to guide, develop and support Client Advisors, and help onboard new employees.
• Lead by example through commercial performance, client relationships and CRM excellence.
• Coach team members in clienteling and CRM tools, product knowledge and styling, sales and conversion techniques, appointment selling, and client loyalty, relationship-building and retention strategies.
• Support management in identifying development opportunities and recognizing team achievements.
• Drive client acquisition, retention, reactivation and loyalty through proactive relationship-building, consistent follow-up, appointments and relevant interactions.
• Collaborate with boutique leadership to optimize CRM use, data quality and engagement results.
• Participate actively in store events, private appointments and client activation initiatives.
• Support boutique-wide objectives through active sales-floor engagement and team coaching.
• Identify business opportunities and help maximize conversion, cross-selling and category development.
• Use sales data, client information and KPIs to identify growth opportunities.
• Demonstrate advanced knowledge of Saint Laurent collections, styling, savoir-faire and product categories, and act as a styling reference for clients and colleagues.
• Keep abreast of market trends, competitors and local market dynamics.
• Support daily operations and assist the Boutique Leadership Team with administrative duties, reporting and operational KPI tracking.
• Ensure the proper execution of CRM activities, client appointments and store processes.
• Support inventory, visual merchandising and operational initiatives as needed.
• Help maintain a premium boutique environment aligned with Maison standards.

Qualifications

• At least 3 years of experience in luxury or premium retail, luxury hospitality, or other highly personalized service environments; 3–5 or more years is stated.
• A proven record of meeting sales targets and developing long-term client relationships.
• Previous coaching, mentoring or informal team leadership experience is an advantage.
• Strong experience with CRM tools, clienteling strategies and appointment selling.
• A natural leader who inspires others through example, influence and credibility.
• Strong ability to develop people and elevate team performance through coaching.
• Ability to foster collaboration, commitment and accountability, and act as a trusted partner to boutique leadership and colleagues.
• Strong commercial acumen and orientation toward results and KPIs.
• Proven ability to drive sales growth through client development and relationship management.
• In-depth understanding of luxury retail service standards and client expectations.
• Proficiency in CRM systems, POS (Point of Sale), clienteling platforms and digital selling tools.
• Ability to analyze performance indicators and turn insights into concrete actions.
• Passion for fashion, luxury, savoir-faire and client experience.
• Entrepreneurial mindset with a strong sense of responsibility, initiative and ownership.
• Excellent communication, interpersonal and relationship-building skills.
• High emotional intelligence and adaptability.
• Results-oriented, proactive and solution-focused approach.
• Strong organization, prioritization and multitasking skills in a dynamic environment.
• Positive attitude and genuine commitment to team success.
• Openness to change and continuous learning, with a commitment to personal growth and developing others.
• Spanish is required; advanced English is preferred. Other languages are a relevant asset.

Skills

Experience

At least 3 years in luxury or premium retail, luxury hospitality, or other highly personalized service environments; 3–5 or more years is stated.

Culture

Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.