Yves Saint Laurent Senior Client Advisor
Saint Laurent seeks a Senior Client Advisor in Charlotte, USA — lead the boutique team, develop client portfolios and drive sales.
Overview
Saint Laurent is an iconic French maison within the Kering luxury group, recognized for its modern, pared-back aesthetic and influential ready-to-wear and accessories collections. The brand operates a global network of boutiques and emphasizes refined client experiences, creative direction, and rigorous retail standards.
Role & Responsibilities
- Lead and manage the client advisor team in partnership with store leadership, setting an example through personal sales performance.
- Coach, train and develop new and existing client advisors to elevate service standards and commercial results.
- Build, nurture and expand a high-value client portfolio through proactive outreach, clienteling and personalised service.
- Drive store and individual KPIs and sales objectives by identifying opportunities and executing an entrepreneurial sales approach.
- Deliver exceptional client experiences and after-sales service, ensuring authenticity and long-term loyalty.
- Collaborate with front- and back-of-house teams to optimise operations, share best practice and sustain a positive team culture.
- Use available retail tools and applications effectively to maximise business opportunities and record client interactions.
- Uphold brand image, operational procedures and Maison standards at all times.
Qualifications
- Proven background in high-quality client service within fashion & accessory retail, luxury hospitality or customer service environments.
- Demonstrable leadership skills with experience motivating and developing sales teams.
- Strong commercial acumen with a track record of meeting or exceeding sales targets and KPIs.
- Refined product and styling sensibility with a genuine passion for fashion culture and personalised dressing.
- Excellent verbal and written communication skills in English; comfortable communicating professionally with a diverse clientele.
- Technologically confident — quick to adopt retail tools and clienteling applications.
- Proactive, adaptable and resilient in a fast-paced retail environment.
Skills
Experience
Proven experience as a client advisor or sales professional within luxury fashion, accessories retail, or high-end hospitality, including leadership or supervisory responsibilities and a demonstrable record of building client relationships and achieving sales targets.
Education
High school diploma or equivalent; post-secondary study in fashion, retail, business or a related discipline is advantageous.
Workplace
This position is based in Charlotte, North Carolina, USA. Cerulean lists 15 open roles in Charlotte, including 1 posted recently. The broader North Carolina area accounts for 25 active listings on Cerulean, 1 of which are new. In USA as a whole, Cerulean currently features 3.349 open positions, with 1246 posted this week.
Culture
Saint Laurent cultivates a polished, creative and performance-driven retail environment where authenticity and audacity are encouraged. The brand values refined taste, dedication to client service and the continuous development of talent across its boutiques worldwide.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.