Yves Saint Laurent Retail Trainer — Western Europe

About Yves Saint Laurent

Saint Laurent is an iconic Parisian maison renowned for its modern, edgy approach to luxury fashion and accessories. Part of the Kering group, the brand combines strong creative vision with a global retail footprint and an emphasis on high-touch client experience. As an employer, Saint Laurent expects excellence, aesthetic rigor and a commitment to preserving the maison’s signature codes while driving commercial performance.

Role & Responsibilities

• Design and deploy tailored training programmes for the Western Europe market (France, Monaco, Netherlands, Belgium), aligned with brand vision and local commercial priorities.
• Partner with the General Manager Western Europe and the EMEA training manager to identify local needs and translate them into actionable learning plans and store tools.
• Collaborate with HR and Store Directors to create and deliver onboarding journeys, in-store trainings and seasonal product education.
• Act as the ambassador of the Saint Laurent client experience: train store teams on selling skills, supervise client experience evaluation and implement corrective action plans.
• Develop and animate a network of Training Ambassadors within stores to maintain training momentum and peer-to-peer knowledge transfer.
• Support clienteling initiatives and work with operations to accelerate adoption of omnichannel and digital retail tools.
• Monitor and measure the impact of training on KPIs, oversee integration of e-learning content and ensure continuous improvement of programmes.
• Work predominately in stores (approx. 80% of time) and travel frequently across the market to deliver and assess training.

Qualifications

• Proven professional experience in luxury retail, with demonstrable exposure to store training, L&D or store operations at a multi-store or regional level.
• Strong commercial orientation with a deep understanding of client experience and retail KPIs.
• Excellent facilitation, coaching and presentation skills; able to engage diverse store teams and senior stakeholders.
• Highly organised, able to manage multiple simultaneous projects and travel extensively.
• Fluent in French and English (written and spoken).
• Enthusiastic, positive and passionate about the Saint Laurent brand and its codes.

Skills

Experience

Minimum 3–5 years of proven experience in luxury retail, ideally within training, learning & development or store operations with responsibility for multiple stores or a regional remit.

Education

Bachelor’s degree or equivalent professional experience in retail management, human resources, learning & development or a related discipline.

Workplace

Culture

Saint Laurent cultivates a disciplined, creativity-led workplace where design integrity and a rigorous approach to craft meet commercial ambition. The maison values high standards, discretion and collaboration, and supports a diverse workforce while maintaining a strong emphasis on training and development to safeguard the brand’s client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.