Yves Saint Laurent Retail Operations Executive
Join Saint Laurent in Hong Kong as a Retail Operations Executive. Collaborate on store operations across Hong Kong, Macau, and Taiwan. Enhance your career in luxury fashion with the Kering Group.
Overview
Saint Laurent, a prestigious brand under the Kering Group, has been at the forefront of luxury fashion since its inception in 1961. Known for pioneering the luxury prêt-à-porter movement, Saint Laurent continues to set trends under the creative leadership of Anthony Vaccarello. The brand offers a wide array of products, including ready-to-wear, shoes, handbags, and accessories, maintaining its esteemed position in the luxury market.
Role & Responsibilities
- Collaborate with various departments to ensure seamless operations across Hong Kong, Macau, and Taiwan stores.
- Handle store supplies orders, packaging, and license renewals regularly.
- Manage uniform seasonal order planning and distribution.
- Monitor invoice and payment statuses, review quotations and service contracts with vendors and suppliers.
- Provide accurate sales performance data and compile regular sales reports for the retail team.
- Assist in ad-hoc assignments such as store openings, relocations, renovations, and special sales events.
- Work closely with the repair center and headquarters aftersales team to ensure timely resolution of aftersales cases.
- Manage all aftersales cases, including defective claims and credit note issuance, and report quality issues to headquarters.
- Coordinate with customer service and store teams to resolve customer inquiries and complaints promptly.
- Implement customer care initiatives and new projects to enhance the aftersales journey for clients.
Qualifications
- Bachelor’s degree with at least 2 years of relevant experience in the retail industry.
Skills
Experience
Candidates should have at least 2 years of relevant experience in the retail industry. Those with more experience may be considered for a Senior Retail Operations Executive position.
Education
Bachelor’s degree
Workplace
This position is based in Hong Kong, Hong Kong, China. Cerulean lists 251 open roles in Hong Kong, including 5 posted recently. The broader Hong Kong area accounts for 256 active listings on Cerulean, 5 of which are new. In China as a whole, Cerulean currently features 1.776 open positions, with 33 posted this week.
Benefits
Competitive benefits package including opportunities for professional development within a leading luxury fashion brand.
Culture
Saint Laurent fosters a dynamic and innovative work environment, encouraging creativity and excellence. As part of the Kering Group, the company values diversity and inclusivity, offering employees the opportunity to grow within a global luxury powerhouse.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.