- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Yves Saint Laurent
Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.
The In-Store Client Development Manager supports and develops boutique sales teams in clienteling, leads client events and activations, and accelerates boutique clienteling performance. The role also drives leather goods development and special projects for VVIC clients while contributing directly to VIC and high-potential client relationships.
Role & Responsibilities
- Train and support Client Advisors in core client development practices, including client outreach and calls, in-store welcome, and the management and growth of client portfolios.
- Coach teams on clienteling techniques, including targeting, engagement, follow-up, and building client journeys.
- Maintain a visible presence on the sales floor to observe, correct, and develop practices in real time.
- Share best practices and foster a clienteling culture through daily sales routines.
- Target, prepare, and organize boutique events, fashion shows, and client activations.
- Coordinate operational delivery with relevant teams and ensure execution meets Maison standards.
- Measure the client and business impact of each activation and apply learnings to future events.
- Analyze clienteling KPIs to identify opportunities for client acquisition, retention, reactivation, and upgrading.
- Set priorities and action plans with boutique management and regional Client Development.
- Ensure client data quality and the effective deployment of in-store CRM campaigns.
- Optimize portfolio structure and allocation to maximize client potential.
- Define and lead client acquisition and development strategy for leather goods, particularly high-end and crocodile categories.
- Lead special projects involving high-ticket pieces and access to exceptional products.
- Work with Client Advisors to identify and develop clients with potential to trade up across ready-to-wear and leather goods.
- Increase the number of product departments represented in VVIC clients' spending by broadening their exposure to the Maison's categories.
- Liaise with regional and global teams on the availability and allocation of exceptional pieces.
- Act as a client ambassador for VIC and high-potential clients, ensuring a personalized experience aligned with Maison standards.
- Develop tailored strategies and experiences for these clients with Client Advisors.
- Build in-store and out-of-store clienteling opportunities that generate incremental business.
Qualifications
- Established experience in Client Development, clienteling, CRM, or luxury retail.
- Strong interest in training and hands-on team support.
- Strong analytical capabilities and business orientation.
- Strong product sensitivity, particularly for leather goods and exceptional pieces.
- High standards for execution quality, especially for events.
- Excellent command of French and English.
Skills
Experience
Established experience in Client Development, clienteling, CRM, or luxury retail.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Yves Saint Laurent, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Clienteling Manager», «Client Relations Manager», «Customer Development Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.