Yves Saint Laurent E-Commerce Coordinator

About Yves Saint Laurent

Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.

Saint Laurent seeks an E-Commerce Coordinator to lead daily channel operations, covering order management, inventory control, logistics, returns, compliance and omnichannel customer experience. The role partners with Retail, Operations, Logistics and external stakeholders to support digital business growth and operational excellence.

Role & Responsibilities

• Contribute to eCommerce channel growth and performance by executing commercial and operational processes aligned with business objectives.
• Monitor order flow and ensure compliance with service levels for order fulfillment and customer deliveries.
• Analyze operational and commercial performance indicators to identify process optimization and continuous improvement opportunities.
• Partner with internal teams and external stakeholders to deliver a seamless omnichannel customer experience aligned with brand standards.
• Support initiatives that strengthen the integration of boutique operations and digital channels.
• Foster a collaborative, service-oriented mindset through effective communication and cross-functional partnership.
• Promote accountability, operational excellence, and continuous improvement.
• Represent Saint Laurent’s values and standards through professionalism, integrity, and attention to detail.
• Contribute to a positive, inclusive, and respectful work environment.
• Manage daily end-to-end eCommerce channel operations, from order receipt through final customer delivery.
• Ensure accurate identification, validation, allocation, and preparation of merchandise for shipment.
• Coordinate logistics with external vendors, carriers, and business partners to ensure timely, efficient execution.
• Oversee returns, merchandise reintegration, inventory adjustments, and operational issue resolution.
• Maintain accurate controls over inventory, product movements, stock availability, and product lifecycle activities, including item creation and deactivation.
• Ensure packaging materials and operational supplies are available and properly managed.
• Collaborate with Retail, Operations, Logistics, and external partners to support business continuity and operational efficiency.
• Support inventory count preparation and execution, maintaining inventory integrity across eCommerce activities.
• Improve operational processes to enhance productivity, efficiency, and customer satisfaction.
• Ensure compliance with Saint Laurent’s corporate policies, operational procedures, and service standards.
• Identify operational, logistical, and inventory-related risks that may affect customer experience or business continuity, escalating issues as appropriate.
• Maintain accurate administrative controls and documentation for order processing, inventory transactions, and logistics activities.
• Apply inventory control, loss prevention, and security procedures consistently.
• Support audit and compliance activities by maintaining accurate records and following established operational guidelines.

Qualifications

• Proven experience in eCommerce operations, luxury or premium retail, logistics, supply chain, or omnichannel environments.
• 2 to 4 years of experience in eCommerce, operations, inventory management, logistics, or order fulfillment roles.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Strong attention to detail and commitment to operational excellence.
• Analytical mindset, with the ability to interpret operational metrics and identify improvement opportunities.
• Excellent organizational, planning, and time-management skills.
• Strong communication and cross-functional collaboration skills.
• Bachelor’s degree preferred.
• Experience with eCommerce platforms, inventory management systems, ERP solutions, and operational reporting tools is a strong advantage.
• Advanced proficiency in Microsoft Office applications, particularly Excel, preferred.

Skills

Experience

Minimum 2 to 4 years in roles related to eCommerce, operations, inventory management, logistics, or order fulfillment; proven experience in eCommerce operations, luxury or premium retail, logistics, supply chain, or omnichannel environments.

Education

Bachelor’s degree preferred.

Workplace

Culture

Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.