- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €45,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 26, 2026
About Yves Saint Laurent
Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.
Saint Laurent seeks a Department Manager in Milan to lead a department team, deliver commercial and customer goals, develop client relationships and uphold brand standards. The role includes process oversight and improvement; the indicative starting compensation is €45,000, with sales-incentive eligibility under company policy. The applicable collective agreement is Commercio, Terziario.
Role & Responsibilities
- Promote brand engagement with customers to achieve the department’s assigned quantitative and qualitative goals.
- Represent the company and drive sales in accordance with Store and Assistant Director policies.
- Lead, motivate and coach the department team; develop staff and ensure they achieve assigned targets and tasks.
- Recruit, develop and retain customers.
- Implement action plans defined with headquarters and the Store Director, and ensure follow-up at store level.
- Provide high-quality, relevant feedback and reporting to the Assistant Store Director, Store Director or staff.
- Create and maintain a positive, motivating work environment.
- Motivate and challenge the department team daily.
- Promote the brand’s culture internally and externally.
- Build a network of people with influence in local and international luxury business to foster customer loyalty, especially among top clients and VIPs.
- Ensure the store atmosphere upholds the brand image.
- Ensure processes comply with legal, safety, internal, sustainability, HR and stock-organization requirements.
- Review current processes to improve efficiency and effectiveness in the department.
Qualifications
- Commitment to taking part in an innovative project.
- Product sensitivity, strong knowledge of the market and fashion trends, and a good general culture.
- Significant experience selling luxury goods or in retail, with a customer portfolio.
- Managerial experience, including the ability to provide constructive, straightforward feedback and coach a team to success.
- High sensitivity to customer experience and loyalty.
- Precision and organizational skills.
- Ability to organize and prioritize tasks according to business needs.
- Adaptability, openness, listening skills and curiosity.
- High availability and responsiveness.
- Product and fashion sensitivity.
- Excellent interpersonal skills and a passion for excellent customer service.
- Positive attitude and willingness to learn and improve.
Skills
Experience
Significant experience selling luxury goods or in retail, with a customer portfolio; managerial experience.
Workplace
The role is situated in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 45,000 per annum.
Benefits
Eligibility for sales incentives under company policy; additional benefits and initiatives in accordance with company policies, beyond those provided under the applicable National Collective Labour Agreement and by law.
Culture
Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Yves Saint Laurent, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Department Supervisor», «Retail Department Manager», «Sales Department Manager», «Luxury Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.