Yves Saint Laurent Customer Service Specialist
Join Saint Laurent in Paris as a Customer Service Specialist. This role involves managing supply chain operations and ensuring high client satisfaction. Apply now to be part of a leading luxury fashion brand.
Overview
Saint Laurent, a prestigious brand under the Kering Group, has been a trailblazer in the luxury fashion industry since its inception in 1961. Known for pioneering the concept of luxury ready-to-wear with its iconic 'Rive Gauche' line in 1966, Saint Laurent continues to set the benchmark for modern fashion under the creative direction of Anthony Vaccarello. The brand's offerings encompass a wide range of luxury products including women's and men's ready-to-wear, shoes, bags, small leather goods, jewelry, scarves, ties, and eyewear.
Role & Responsibilities
- Manage showroom orders, restocks, and special orders, ensuring seamless product dispatch in collaboration with the Customer Service Order Entry team.
- Verify data accuracy before sending official order confirmations and provide instructions to wholesale clients regarding L/C openings, guarantees, and payment plans.
- Update and record payment terms modifications prior to shipment as per Credit Collection Dept. Manager's requests and wholesale client approvals.
- Offer available merchandise to wholesale clients for prepayment or shipment, and manage the release of goods, payment verification, order entry, shipment initiation, and communication with Billing and Shipping/Export departments.
- Analyze, execute, and monitor open orders and shipments for wholesale clients.
- Oversee the returns process, from return authorization issuance to credit note issuance for wholesale clients.
- Prepare regular reports on order status for stores, wholesale clients, and various departments including Commercial, Billing, Shipping, Finance, Logistics, Distribution, and Merchandising.
- Ensure all interactions are handled with precision, quality, and speed to exceed client expectations, anticipating needs and deploying support solutions.
Qualifications
- Proven experience in customer service or sales administration within the luxury fashion industry.
- Familiarity with logistics and supply chain processes.
Skills
Experience
A minimum of 3 years of experience in a similar role within the luxury fashion sector is required.
Education
Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.
Workplace
This position is based in Paris, Île-de-France, France. Cerulean lists 3.287 open roles in Paris, including 52 posted recently. The broader Île-de-France area accounts for 3.699 active listings on Cerulean, 76 of which are new. In France as a whole, Cerulean currently features 4.243 open positions, with 89 posted this week.
Benefits
Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
Saint Laurent fosters a dynamic and inclusive work environment that encourages innovation and collaboration. As part of the Kering Group, the brand is committed to sustainability and empowering its employees to contribute to a more sustainable future.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.