Yves Saint Laurent Client Service Ambassador

About Yves Saint Laurent

Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.

Role & Responsibilities

• Accompany clients throughout the full purchase journey from discovery to after-sales, ensuring high satisfaction and retention
• Promote brand image and values by providing qualitative and personalized advice across all channels (e-business, retail, franchises, wholesale)
• Handle client inquiries, complaints, and after-sales service requests for ysl.com, stores, and other channels
• Deliver exceptional and personalized client experience via telephone, live chat, and email
• Serve as primary contact for escalations and deliver appropriate solutions while strengthening client relationships
• Communicate customer insights and feedback to relevant departments to drive process improvements
• Manage multiple communication channels while meeting personal targets and team KPIs
• Develop omnichannel business and client base by cultivating strong client relationships with trust and open communication
• Ensure omnichannel experience consistency, quality, and reactivity in collaboration with HQ and EMEA leadership
• Master and ensure compliance with brand policies and procedures across all channels and interactions
• Follow up and liaise with other departments to meet client requests
• Capture accurate client data to support relationship management

Qualifications

• Enthusiasm for the Saint Laurent brand and fashion industry
• Client-oriented mindset with excellent sense of service quality
• Strong listening skills with positive disposition
• Commercial acumen and business development orientation
• Excellent written and verbal skills in Spanish and Italian
• Excellent organizational and multitasking abilities
• Proficiency with online tools and openness to emerging technologies
• Strong problem-solving capability
• Demonstrated resilience to stress and ability to work flexible schedules
• Team player mentality with collaborative approach

Skills

Experience

Previous experience in retail store sales or the service industry is valued; however, enthusiasm for the brand and strong client orientation may compensate for limited direct experience.

Education

No specific formal education requirements are mentioned; a passion for fashion and luxury brands is essential.

Workplace

Culture

Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.