Yves Saint Laurent Client Development Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €65,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 20, 2026
About Yves Saint Laurent
Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.
Saint Laurent Client Development Manager in Milan. Lead EMEA client engagement and CRM strategies. €65,000 starting salary. Apply now.
Role & Responsibilities
- Support EMEA Client and local Retail teams in analysing customer behaviours and market dynamics, translating findings into actionable recommendations to optimise business performance and customer retention
- Initiate and execute CRM strategies and actions tailored to different client segments, age groups, and gender across various markets
- Coordinate with EMEA regional team and individual markets for database selection and calendar planning for proactive outreach campaigns
- Support clienteling actions and events through financial projection, target selection, pre-event customer analysis and post-event evaluation
- Collaborate with EMEA client team and internal/external partners in planning and organising client activations and experiences
- Develop and implement plans for personalised gifts and experiences for clients in accordance with brand guidelines
- Develop Elite business by collaborating closely with EMEA VIC Manager to retain, recruit and upgrade lower-tier customers to Elite status
- Provide in-store training and coaching on clienteling skills, techniques and best practices
- Explore partnership opportunities with third parties for client recruitment and activations
- Proactively interact with top Elite clients, build enduring relationships and support the retail team in strengthening customer loyalty
- Monitor and report on market intelligence regarding competing brands' clienteling strategies and initiatives
Qualifications
- Fluent in spoken and written English and local language(s) depending on assigned zone
- Excellent organisational and time management skills
- Strong analytical and problem-solving capabilities
- Proficient in Microsoft Excel
- Prior retail experience, preferably in a management position
- Personable with exceptional communication and interpersonal skills
- Ability to work both independently and collaboratively
Skills
Experience
Prior retail experience, preferably in a management position, is strongly preferred. Demonstrated background in client engagement, customer relationship management, and cross-functional coordination within luxury retail is valued.
Education
Not explicitly specified; secondary education or equivalent is implied by the Italian employment category (Impiegato).
Workplace
The role is situated in Milan, Lombardy, Italy.
Compensation
The base compensation for this position is EUR 65,000 per annum.
Benefits
Annual bonus opportunity according to company internal agreement; additional benefits and initiatives offered in accordance with company policies and applicable National Collective Labor Agreement (CCNL Commercio).
Culture
Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Yves Saint Laurent, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Specialist», «Clienteling Manager», «Retail Client Advisor», «Customer Development Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.