Yves Saint Laurent Client Advisor

About Yves Saint Laurent

Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.

Role & Responsibilities

• Deliver an exceptional, personalized and memorable luxury experience, maintaining the highest service standards at every client touchpoint.
• Represent the Maison as an ambassador, conveying its history, savoir-faire, values and collections with passion and authenticity.
• Build meaningful emotional connections with clients by understanding their lifestyles, preferences and needs.
• Anticipate client expectations and offer tailored solutions to increase satisfaction and loyalty.
• Provide excellent after-sales service and follow up with clients throughout their purchasing journey.
• Develop and maintain a strong portfolio of local and international clients through proactive prospecting and relationship building.
• Use CRM tools effectively to record client information, maintain current profiles and develop personalized outreach strategies.
• Carry out clienteling activities, including appointments, client follow-up, invitations to events and product launches, and personalized communications.
• Increase repeat purchases, client retention and acquisition through strategic networking and effective relationship management.
• Use omnichannel opportunities to engage clients and maximize sales across available channels.
• Meet and exceed individual sales targets and key performance indicators, including sales, UPT, conversion rate, client acquisition and retention, and appointments.
• Identify opportunities to increase sales and strengthen client relationships, demonstrating strong commercial acumen.
• Drive sales through personalized appointments, wardrobe development, cross-selling and category growth.
• Continuously maximize business opportunities using client insights, product knowledge, store events and commercial initiatives.
• Take ownership of individual performance and contribute to the boutique's overall objectives.
• Develop in-depth knowledge of Saint Laurent collections, product categories, manufacturing processes, materials and trends.
• Provide styling recommendations and personalized wardrobe solutions aligned with each client's preferences and lifestyle.
• Maintain strong market and competitor knowledge to provide informed advice and identify business opportunities.
• Collaborate effectively with colleagues and leaders to foster a positive, high-performance working environment.
• Support boutique operations, inventory activities, visual merchandising initiatives and client service as needed.
• Ensure compliance with company policies, procedures and operational standards.
• Help maintain an organized, welcoming boutique aligned with the Maison's luxury standards.
• Support store events, brand activations and client relationship initiatives.

Qualifications

• 2–5 years of experience in luxury retail, premium retail, luxury hospitality or other customer-service-focused environments.
• A proven record of meeting sales targets and developing lasting client relationships.
• Experience with CRM tools and clienteling strategies is an advantage.
• Strong commercial results orientation with a client-centered approach.
• Demonstrated ability to develop, manage and expand a client portfolio.
• Strong understanding of luxury service standards and client expectations.
• Ability to conduct omnichannel sales and use digital tools to strengthen client relationships.
• Familiarity with point-of-sale (POS) systems, CRM, mobile sales tools and retail technology platforms.
• Passion for luxury fashion, styling, craftsmanship and client experience.
• Entrepreneurial mindset with a strong sense of responsibility and commitment.
• Excellent communication, interpersonal and relationship-building skills.
• High emotional intelligence and the ability to adapt communication style to different client profiles.
• Results-oriented, proactive and autonomous.
• Ability to thrive in a dynamic, fast-paced luxury environment.
• Collaborative spirit and positive approach to teamwork.
• Flexible and open to change, with a commitment to ongoing learning and professional development.
• Fluent Spanish is essential; English is preferred. Additional languages are a significant advantage.

Skills

Experience

2–5 years in luxury retail, premium retail, luxury hospitality or other customer-service-focused environments.

Culture

Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.