Yves Saint Laurent Client Advisor
Saint Laurent is hiring a Client Advisor in London (Harrods). Deliver exceptional luxury client service and drive sales for the Maison.
Overview
Saint Laurent is a Parisian luxury fashion house known for its modern, couture-informed ready-to-wear and accessories. Part of the Kering group, the Maison emphasizes refined tailoring, a strong fashion identity and a client-first retail experience across flagship stores and department store locations worldwide.
Role & Responsibilities
- Deliver a refined, memorable in-store client experience and best-in-class after-sales service to all visitors and customers.
- Build and maintain a proactive client portfolio through targeted outreach, follow-up and relationship management.
- Achieve and exceed individual sales targets and KPIs by adopting a commercial, entrepreneurial approach to selling.
- Create personalized, versatile styling solutions that reflect the brand’s aesthetic and meet client needs.
- Use available sales and clienteling tools to capture opportunities and optimise business performance.
- Collaborate with front- and back-of-house teams to support store operations and foster a cohesive team spirit.
- Adhere to company policies, visual merchandising and operational procedures at all times.
Qualifications
- Professional experience in high-end fashion or accessories retail, customer service or luxury hospitality.
- Demonstrable passion for fashion and an ability to create personalized looks and styling proposals.
- Commercial mindset with an entrepreneurial attitude toward sales and client development.
- Strong team orientation with the ability to support colleagues and contribute to shared goals.
- Comfortable using digital tools and clienteling applications; quick to learn new technologies.
Skills
Experience
Previous professional experience in luxury retail, high-end fashion, accessories or luxury hospitality with a proven track record of delivering exceptional client service and contributing to sales performance.
Education
High school diploma or equivalent; vocational training or coursework in fashion, retail or customer service is advantageous.
Workplace
This position is based in London, England, UK. Cerulean lists 435 open roles in London, including 14 posted recently. The broader England area accounts for 544 active listings on Cerulean, 15 of which are new. In UK as a whole, Cerulean currently features 571 open positions, with 16 posted this week.
Culture
Saint Laurent cultivates a disciplined, fashion-forward environment where creativity and savoir-faire meet commercial rigour. The Maison values authenticity, audacity and meticulous client service, offering a fast-paced retail culture that rewards style sensibility and commercial excellence. As part of Kering, it sits within a network of luxury maisons that emphasise craftsmanship and brand heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.