Yves Saint Laurent Client Advisor
Saint Laurent — Client Advisor in Guangdong, China. Retail role focused on luxury clienteling, sales performance and personalised styling.
Overview
Saint Laurent is a leading luxury fashion Maison within the Kering group, known for its modern, audacious aesthetic and uncompromising craftsmanship across ready-to-wear, leather goods and accessories. The brand cultivates a creative, high‑standard retail environment where product knowledge, refined service and attention to image are central to the customer experience.
Role & Responsibilities
- Deliver exceptional client service and after‑sales care to all visitors and customers, ensuring a memorable luxury experience.
- Develop, maintain and proactively grow a personal client portfolio using clienteling best practices.
- Drive individual sales and contribute to store KPIs through a business‑minded, entrepreneurial approach.
- Create personalized, versatile and timeless looks for clients, reflecting strong product and styling expertise.
- Establish genuine, long‑term client relationships through transparent and authentic interactions.
- Communicate professionally and collaboratively with customers and colleagues to support service continuity.
- Effectively use available retail tools and applications to optimise commercial opportunities.
- Support front‑of‑house and back‑of‑house teams to achieve collective store objectives and maintain team spirit.
- Comply with all company policies, operational procedures and brand presentation standards.
- Prioritise tasks and multitask in a fast‑paced retail environment while maintaining service quality.
Qualifications
- Professional experience in luxury retail, fashion/accessory sales, customer service or luxury hospitality preferred.
- Demonstrable clienteling and sales track record, with ability to meet and exceed KPIs.
- Strong personal taste and passion for fashion, with the ability to create tailored styling solutions.
- Commercial awareness and an entrepreneurial mindset.
- Open‑minded, adaptable and aligned with a culture that values audacity and authenticity.
- Collaborative team player committed to shared goals.
- Comfortable learning and using retail applications and POS/CRM tools.
- Ability to thrive in a high‑tempo environment and manage competing priorities.
- Proactive, resourceful and solution‑oriented attitude.
- Excellent verbal and written communication skills in English and the local language (Mandarin/Chinese).
Skills
Experience
Preferred professional background in fashion & accessory retail, customer service or luxury hospitality with demonstrable client service and sales experience; experience cultivating and managing a client portfolio is highly valued.
Education
High school diploma or equivalent; vocational training or diploma in retail, fashion or hospitality is advantageous.
Workplace
The role is situated in Guangdong, Guangdong, China. There are currently 14 open positions in Guangdong on Cerulean. Within Guangdong, Cerulean currently features 176 open roles, including 5 recent additions. Across China, Cerulean lists 1.797 open roles — 44 of them newly added.
Culture
Saint Laurent emphasises a refined, creative and high‑performance retail culture where authenticity and boldness are celebrated. The Maison prioritises exceptional client service, team collaboration and professional development within a diverse, inclusive workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.