Yves Saint Laurent Client Advisor
Join Saint Laurent in Gallarate, Italy, as a Client Advisor. Contribute to the luxury fashion brand's success by delivering exceptional client service and achieving sales goals.
Overview
Saint Laurent, a prestigious brand under the Kering Group, is renowned for its pioneering spirit in the luxury fashion industry. Established in 1961, the brand revolutionized fashion by introducing luxury prêt-à-porter with its 'Rive Gauche' collection in 1966. Today, under the creative leadership of Anthony Vaccarello, Saint Laurent remains a symbol of elegance and innovation, offering a wide range of luxury products including ready-to-wear, accessories, and leather goods.
Role & Responsibilities
- Deliver exceptional client and after-sales service to all visitors and clients.
- Engage passionately with clients, focusing on their needs and anticipating future requests.
- Develop and maintain a strong client portfolio to drive proactive business growth.
- Exceed individual sales and KPI targets through a business-oriented and entrepreneurial approach.
- Create personalized, versatile, and timeless fashion silhouettes for clients.
- Maintain transparency and authenticity in client interactions, fostering unique connections.
- Communicate professionally and authentically with clients and colleagues.
- Utilize available tools to optimize business opportunities.
- Support front and back-of-house teams to enhance team spirit and achievements.
- Adhere to company policies and operational procedures.
Qualifications
- Professional experience in high-quality service environments such as fashion retail, luxury hospitality, or customer service.
- Personal taste and passion for fashion culture with an ability to create personalized looks.
- Business mindset and entrepreneurial spirit.
- Open-mindedness and alignment with company values of audacity and authenticity.
- Strong team spirit to achieve common goals.
- Proficiency with tools and applications, with a quick learning ability for new technologies.
- Motivation to work in a fast-paced environment with multitasking and prioritization skills.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent written, oral, and listening skills in English and the local language.
- Ability to embrace change as a growth opportunity.
Skills
Experience
Preferred experience in fashion and accessory retail, luxury hospitality, or customer service, focusing on high-quality client service.
Workplace
The role is situated in Gallarate, Lombardy, Italy — conveniently close to Milan. There are currently 12 open positions in Gallarate on Cerulean. Within Lombardy, Cerulean currently features 564 open roles, including 11 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.
Benefits
Saint Laurent offers a dynamic work environment that values diversity and inclusivity, providing opportunities for personal and professional growth within a leading luxury fashion house.
Culture
Saint Laurent fosters a culture of innovation and creativity, valuing diversity in all its forms. The brand encourages an environment where employees can express their talents individually and collectively, adapting to a changing world with audacity and authenticity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.