Yves Saint Laurent Client Advisor

Location
Seniority Junior
Posted ✦ Today
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Saint Laurent seeks a Client Advisor in Dalian, China — deliver exceptional luxury retail service and grow client relationships in a boutique setting.

Overview

Saint Laurent is an iconic French luxury fashion house known for its modern, often provocative aesthetic across ready-to-wear, leather goods, shoes and accessories. Operating within the Kering group, the Maison combines strong creative direction with exacting retail standards and a global network of boutiques, offering employees exposure to high-touch luxury retail and international clientele.

Role & Responsibilities

  • Deliver exceptional client service and after-sales care to all visitors, ensuring a refined and memorable Maison experience.
  • Proactively build, maintain and grow a personalised client portfolio using a client-centric approach and anticipation of future needs.
  • Achieve and exceed individual sales and KPI targets through a commercial mindset and entrepreneurial selling techniques.
  • Advise clients on personalised, versatile and timeless styling, demonstrating expert product knowledge and passion for fashion culture.
  • Communicate professionally and authentically with clients and colleagues while adhering to brand standards, policies and operational procedures.
  • Effectively utilise available tools and retail applications to optimise sales opportunities and client follow-up.
  • Collaborate with front- and back-of-house teams to support store performance and foster strong team spirit.

Qualifications

  • Proven professional experience in luxury retail, fashion & accessories, customer service or luxury hospitality, focused on high-quality client care.
  • Refined personal taste and demonstrable passion for fashion and styling.
  • Commercial acumen and an entrepreneurial, target-driven approach to sales.
  • Strong team orientation, adaptability and resilience in a fast-paced retail environment.
  • Proactive problem-solver with excellent interpersonal skills and the ability to prioritise multiple tasks.

Skills

Client relationship management Sales and KPI-driven selling Personal styling and product knowledge (ready-to-wear, leather goods, accessories) Retail POS and CRM applications Professional verbal and written communication in Chinese and English Multitasking, prioritisation and time management

Experience

Preferred professional experience in fashion and accessories retail, luxury hospitality or customer service, with a track record of delivering high-touch service and contributing to sales performance.

Education

High school diploma or equivalent; vocational training in retail, fashion, merchandising or hospitality preferred.

Workplace

This position is based in Dalian, Liaoning, China. Cerulean lists 8 open roles in Dalian, including 1 posted recently. The broader Liaoning area accounts for 20 active listings on Cerulean, 1 of which are new. In China as a whole, Cerulean currently features 1.776 open positions, with 33 posted this week.

Culture

Saint Laurent cultivates a high-performance yet creative retail environment that values audacity, authenticity and heritage craftsmanship. The Maison emphasises collaborative teamwork, client-focused professionalism and continual development within an international luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.