Yves Saint Laurent Client Advisor
Join Saint Laurent in Changsha as a Client Advisor. Contribute to a dynamic luxury fashion brand under the Kering Group, offering opportunities for growth and development.
Overview
Saint Laurent, a venerable name in luxury fashion, was established in 1961 and has been at the forefront of modernizing fashion with its iconic 'Rive Gauche' ready-to-wear collection. As part of the Kering Group since 1999, Saint Laurent continues to redefine luxury under the creative direction of Anthony Vaccarello. The brand offers a comprehensive range of products including ready-to-wear for men and women, footwear, handbags, small leather goods, jewelry, scarves, ties, and eyewear.
Role & Responsibilities
- Maximize sales and deliver exceptional customer service and after-sales support.
- Provide personalized advice, attentively listen to customers' expectations, and respond to their inquiries with engaging and surprising suggestions regarding fashion products.
- Maintain a thorough understanding of market trends and competitors' products to highlight the brand's technical and unique aspects.
- Report customer complaints to the department manager and/or assistant store manager.
- Actively develop new clients and strengthen relationships with existing clients.
- Create and update a client directory and database.
- Build relationships with clients from the initial greeting to foster long-term interest in the products and brand, ensuring they feel relaxed and confident in the brand.
- Establish influential networks within the local and international luxury industry to enhance customer loyalty, especially among VIP clients.
- Consistently demonstrate the highest level of professionalism, including communication and teamwork.
- Collaborate with all internal and external stakeholders in a service-oriented, cooperative, effective, and universal manner.
- Participate in logistical store operations such as inventory control and stocktaking.
- Support and assist colleagues through effective teamwork.
- Provide high-quality feedback and requested reports to management.
- Inspire customers by showcasing the world of Saint Laurent.
- Use storytelling to provide customers with product and creative details, thereby showcasing the world of Saint Laurent.
- Ensure the store's image aligns with company standards in terms of organization, appearance, and adherence to display standards.
- Ensure customer satisfaction and loyalty while maintaining the qualitative standards required by the brand.
- Comply with headquarters' guidelines regarding customer relations, including welcoming and reception.
- Support the store management team in ensuring all store processes meet company requirements and follow up accordingly.
- Handle customer transactions at the cash register.
- Receive and process merchandise.
- Prepare and handle deliveries and shipments to customers.
- Adhere to all company policies and follow operational procedures.
Qualifications
- Commitment to actively participate in innovation projects.
- High sensitivity to products and a good understanding of market and fashion trends, with a well-rounded cultural knowledge.
- Excellent interpersonal communication skills and good listening ability.
- Adaptability, innate curiosity, and authenticity.
- Flexibility, efficiency, and responsiveness.
- Open-mindedness and/or creativity.
- Sales-oriented, sociable, open-minded, ambitious, team-spirited, and optimistic.
- Friendly and helpful towards customers and colleagues.
- Receptive to feedback and capable of clear and straightforward communication with the team and management.
- Ability to multitask and self-regulate work pressure.
- Positive attitude and willingness to learn and improve.
- Adherence to RetailExcellence2.0 principles and use of digital tools.
Skills
Experience
Experience in luxury retail or a similar customer-facing role is required.
Education
Bachelor's degree in a related field is preferred.
Workplace
This position is based in Changsha, Hunan, China. Cerulean lists 27 open roles in Changsha. The broader Hunan area accounts for 32 active listings on Cerulean. In China as a whole, Cerulean currently features 1.773 open positions, with 30 posted this week.
Benefits
The position offers opportunities for learning and growth within a dynamic and diverse global luxury group, with a commitment to talent development and internal mobility.
Culture
Kering Group, the parent company of Saint Laurent, fosters a diverse workforce, embracing diversity in gender, age, nationality, culture, religion, and sexual orientation. The company values diversity as it enriches the work environment and enhances the ability to adapt to a changing world. As an equal opportunity employer, Kering welcomes applications from all qualified candidates, regardless of their background.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.