Yves Saint Laurent Assistant Client Engagement Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 3, 2026
About Yves Saint Laurent
Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.
Saint Laurent seeks an Assistant Client Engagement Manager in Singapore to drive clienteling and VIC initiatives across Southeast Asia and Oceania.
Role & Responsibilities
- Support the rollout of corporate clienteling programs and digital tools in Southeast Asia and Oceania stores to recruit new clients and strengthen customer relationships
- Coordinate with store teams to ensure proper adoption of clienteling processes and monitor store-level execution for consistency with brand standards
- Provide guidance and support to retail teams on clienteling activities, with strategic focus on priority client segments (Locals, VICs) to reach business objectives
- Assist in coordinating and facilitating training sessions for store teams on clienteling tools and methodologies
- Collaborate with regional and local teams to plan and execute VIC initiatives including fashion shows, client dinners, and exclusive events
- Manage logistics, guest lists, gifting, and follow-up communications for VIC activations and monitor performance feedback
- Work with internal and external stakeholders to deliver premium client experiences aligned with brand positioning
- Build and analyze CRM datasets to develop insights and drive business results
- Support data-driven strategies and targeted actions to increase customer acquisition, drive sales, and improve CRM KPIs
- Ensure accurate data collection, data quality, and support CRM system tasks including data cleansing and campaign management
- Monitor and improve Customer Engagement KPIs (new customers, retention, frequency) and enhance a customer-centric culture at the regional level
Qualifications
- 5–8 years of experience in retail with solid background in Client Relationship Management
- Degree holder in Marketing, Business, or related discipline (preferred)
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Strong analytical and numerical skills with proficiency in data interpretation
- Strong verbal and written communication skills combined with excellent organizational abilities
- Advanced proficiency with Microsoft Office, particularly Excel and CRM systems
- Fluency in English
Skills
Experience
5–8 years of experience in retail operations, with demonstrated expertise in Client Relationship Management and customer engagement initiatives. Candidates should bring proven commercial acumen, strategic thinking, and a track record of executing customer-focused programs that deliver measurable business results in a luxury retail environment.
Education
Bachelor's degree in Marketing, Business Administration, or a related discipline is preferred.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Yves Saint Laurent, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Coordinator», «Regional Clienteling Manager», «CRM Operations Manager», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.