Yves Saint Laurent Aftersales Project Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Yves Saint Laurent
Yves Saint Laurent stands as one of fashion’s most influential maisons, renowned for redefining modern elegance through audacity, precision, and cultural intelligence. As an employer, the House offers a dynamic environment where heritage and innovation meet, inviting talent to contribute to a legacy shaped by creativity, craftsmanship, and a distinctly Parisian spirit. Employees are encouraged to pursue excellence across design, retail, merchandising, communications, and corporate functions, within a culture that values individuality, rigor, and forward-looking vision. Joining Yves Saint Laurent means participating in the continued evolution of an iconic brand whose influence extends far beyond fashion.
Saint Laurent Aftersales Project Manager in Paris – Lead global after-sales strategy, digital transformation and operational excellence for a prestigious luxury fashion maison.
Role & Responsibilities
- Pilot the global deployment of after-sales solutions and strategic processes, ensuring alignment across international teams
- Lead digital transformation and tool evolution supporting after-sales operations, including Power BI reporting infrastructure
- Conduct innovation and automation projects to enhance operational efficiency and client experience
- Define business requirements and ensure translation into bespoke operational solutions
- Drive performance indicator evolution and reporting systems across the after-sales network
- Oversee implementation of new repair workflows and operational processes across international regions
- Coordinate international deployments and align diverse stakeholder groups
- Govern project governance frameworks, manage risks, and ensure achievement of performance objectives
- Evaluate operational and business impacts of deployed initiatives and formulate strategic recommendations to management
- Lead continuous improvement initiatives in collaboration with Retail, Repair, Supply Chain, Production and Merchandising teams
- Develop and deploy strategy for valorizing damaged products to maximize value recovery and support circularity initiatives
- Ensure governance, traceability and compliance of damaged inventory flows
- Chair governance forums necessary for decision-making and stakeholder alignment
- Support organizational change, disseminate best practices, and develop competencies across the after-sales network
Qualifications
- Demonstrated experience in after-sales, supply chain or operations management within luxury goods or high-end retail
- Proven expertise in project management and international deployment initiatives
- Strong background in process optimization and continuous improvement methodologies
- Experience with digital transformation and business intelligence tools (particularly Power BI)
- Knowledge of repair processes, inventory management and circular economy principles
- Excellent stakeholder management and cross-functional collaboration capabilities
Skills
Experience
Significant experience (typically 7+ years) in after-sales operations, supply chain management, or similar client-facing operational roles within the luxury sector or equivalent high-complexity retail environments. Proven track record leading cross-functional teams and managing large-scale international projects.
Education
Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or related field. Master's degree in Business Administration or relevant specialized qualification preferred.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Yves Saint Laurent fosters a bold, creative, and fast-paced workplace where teams are encouraged to challenge convention while upholding the Maison’s legacy of elegance and modernity. As an employer, it values artistic vision, collaboration, and excellence, offering an environment where talent can contribute to a globally influential luxury brand with a distinctive Parisian spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Yves Saint Laurent, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Operations Manager», «Product Care Project Lead», «Repair Services Coordinator», «Customer Care Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.