Watchfinder & Co. Sales Associate

About Watchfinder & Co.

Founded in 2002, Watchfinder & Co. has grown from a pioneering online specialist into a leading global destination for pre-owned luxury watches, combining horological expertise with a modern, customer-focused retail model. As part of Richemont, the company offers employees the agility of a digital-first business alongside the standards and international reach of one of the world’s foremost luxury groups. Its teams work across authentication, watchmaking, technology, retail, operations and client advisory, united by a commitment to trust, craftsmanship and exceptional service. Watchfinder & Co. provides a dynamic environment for professionals passionate about luxury, innovation and the enduring value of fine timepieces.

Role & Responsibilities

• Host clients and other stakeholders, delivering a personalised customer experience.
• Find new and creative ways to exceed client expectations.
• Introduce clients to the services offered, including part-exchange, while maintaining a high-quality client experience.
• Develop a personal clientele through effective selling skills and proactive client outreach using CRM.
• Know Watchfinder’s history, services, products and partnerships, as well as the benefits of purchasing a timepiece through Watchfinder.
• Represent Watchfinder as a brand ambassador inside and outside the boutique.
• Maintain the boutique in accordance with global operating standards.
• Support the boutique’s overall organisation as part of a collaborative team.
• Lead the appraisal process for timepieces involved in a part-exchange, ensuring all required processes are followed accurately so the end user can make an informed decision.
• Deliver an outstanding client experience and achieve personal and boutique sales targets.

Qualifications

• A background in sales or hospitality is preferred.
• Strong team-player mindset.
• Excellent communication skills and the ability to develop strong networks.
• Curious and resourceful, with the ability to work independently on the sales process.
• Results-oriented and driven.
• Accountable and reliable.
• Able to manage a diverse range of tasks promptly; highly organised and disciplined.
• Excellent understanding of client satisfaction and luxury experience, with a strong sense of etiquette and human behaviour.
• Able to tailor an approach to each client.
• Open and outgoing personality.
• Eager and enthusiastic to learn and grow.
• Creative, curious and versatile, with strong interpersonal skills and empathy.
• Exemplary manners and the ability to sustain a conversation elegantly.

Skills

Benefits

Medical, dental and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; employee assistance program; and paid volunteer days. The role is eligible for commission.

Culture

Watchfinder & Co. fosters a dynamic, detail-driven culture where expertise in pre-owned luxury watches is paired with a modern, customer-centric retail mindset. As an employer, it offers a collaborative environment that values authenticity, technical knowledge, and entrepreneurial agility within the wider luxury watch ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.