Watchfinder & Co. Sales Associate
Watchfinder — Sales Associate in New York. Client-facing role selling certified pre-owned luxury watches, delivering high-touch service in a boutique showroom.
Overview
Watchfinder is a specialist retailer and marketplace for certified pre-owned luxury timepieces, operating through e-commerce channels and physical showrooms. The brand is recognized for rigorous authentication, a curated inventory of high-end watches, and a service-oriented approach tailored to discerning collectors and new buyers.
Role & Responsibilities
- Deliver personalized, high-touch client service to prospective and returning customers in a boutique showroom environment.
- Drive sales performance by qualifying clients, recommending appropriate timepieces, and closing transactions to meet or exceed store targets.
- Explain provenance, certification, condition reports, and warranties for pre-owned watches, demonstrating credible horological knowledge.
- Maintain boutique presentation and visual merchandising standards, ensuring inventory is displayed and secured according to brand guidelines.
- Process sales and returns accurately using point-of-sale systems; manage cash handling and daily reconciliations where applicable.
- Build and maintain client records through clienteling and CRM tools; follow up on enquiries, offers, and after-sales service requests.
- Collaborate with inventory and refurbishment teams to support stock intake, authentication checks, and quality control.
Qualifications
- Proven aptitude for client-facing retail roles; experience in luxury goods or watches strongly preferred.
- Excellent interpersonal and communication skills with the ability to cultivate long-term client relationships.
- Demonstrable numeracy and attention to detail for handling transactions and documenting inventory.
- Ability to work flexible retail hours including weekends and holidays.
- Legal authorization to work in the United States.
Skills
Experience
Typically 1–3 years of customer-facing experience in luxury retail or with premium consumer goods; direct experience in watches or jewellery is advantageous.
Education
High school diploma or equivalent; vocational training or coursework in retail, hospitality, business, or fashion is desirable.
Workplace
The role is situated in New York, New York, USA. There are currently 498 open positions in New York on Cerulean, with 19 added recently. Within New York, Cerulean currently features 610 open roles, including 21 recent additions. Across USA, Cerulean lists 2.262 open roles — 71 of them newly added.
Culture
The workplace prioritizes meticulous product knowledge, exceptional client service, and an appreciation for craftsmanship. Teams operate in a fast-paced, detail-driven retail environment where discretion, professionalism, and a client-first mentality are essential.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.