- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 9, 2026
About Watchfinder & Co.
Founded in 2002, Watchfinder & Co. has grown from a pioneering online specialist into a leading global destination for pre-owned luxury watches, combining horological expertise with a modern, customer-focused retail model. As part of Richemont, the company offers employees the agility of a digital-first business alongside the standards and international reach of one of the world’s foremost luxury groups. Its teams work across authentication, watchmaking, technology, retail, operations and client advisory, united by a commitment to trust, craftsmanship and exceptional service. Watchfinder & Co. provides a dynamic environment for professionals passionate about luxury, innovation and the enduring value of fine timepieces.
The Sales Assistant supports Watchfinder & Co.’s sales team with customer enquiries, part-exchange and purchasing requests across multiple channels, and contributes to customer care and daily sales operations. The role is full-time from December 1, 2026 to May 31, 2027.
Role & Responsibilities
- Assist with customer enquiries received by telephone, email, chat and other communication channels.
- Support the sales team in managing incoming part-exchange and purchasing enquiries submitted through the Watchfinder website.
- Maintain and update customer records, enquiry information and active sales pipelines to ensure accurate follow-up.
- Support customers throughout the sales, part-exchange and purchasing process, ensuring a smooth and positive customer experience.
- Assist Sales Advisors with pricing information, valuations and negotiations within agreed company guidelines.
- Carry out administrative and operational tasks to support the efficiency of the sales team.
- Handle customer interactions and transactions in accordance with company policies and procedures.
Qualifications
- Previous experience in a customer service, retail or administrative role, ideally in a sales-driven environment.
- A strong customer-focused mindset and a genuine desire to deliver outstanding service.
- Highly organised, with excellent attention to detail and the ability to prioritise workload effectively.
- Able to multitask and work efficiently in a fast-paced environment.
- Positive, professional and engaging written and verbal communication skills.
- Comfortable working as part of a team while demonstrating initiative and accountability.
- Basic understanding of sales processes.
- A proactive and flexible approach, with a willingness to support colleagues as required.
- Able to adhere to Watchfinder & Co. policies, procedures and Health and Safety requirements.
Experience
Previous experience in a customer service, retail or administrative role, ideally in a sales-driven environment.
Workplace
The successful candidate will be located in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Benefits
Joining a friendly and dynamic team where knowledge and expertise can be shared; a team culture centred on entrepreneurship, trust, integrity and agile learning.
Culture
Watchfinder & Co. fosters a dynamic, detail-driven culture where expertise in pre-owned luxury watches is paired with a modern, customer-centric retail mindset. As an employer, it offers a collaborative environment that values authenticity, technical knowledge, and entrepreneurial agility within the wider luxury watch ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.