Watchfinder & Co. Sales & Showroom Coordinator
- Location
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 22, 2026
About Watchfinder & Co.
Watchfinder is a specialist retailer focused on pre‑owned luxury watches, operating an international omnichannel platform with dedicated showrooms and in‑house refurbishment and authentication capabilities. The brand is recognized for its horological expertise, rigorous provenance checks and a client service culture tailored to discerning collectors and first‑time buyers alike.
Watchfinder in Zurich seeks a Sales & Showroom Coordinator to manage showroom operations and client service for luxury watches.
Role & Responsibilities
- Coordinate daily showroom operations including appointment scheduling, client arrivals and preparation of presentation areas to luxury standards.
- Serve as the primary contact for walk‑in and appointed clients, delivering personalised clienteling and supporting sales advisors during consultations.
- Manage inventory movements between showroom, vault and servicing teams; perform regular reconciliations and maintain accurate stock records.
- Process sales transactions, prepare invoices and handle secure handovers of high‑value timepieces following company policies.
- Maintain CRM records and client dossiers, logging interactions, follow‑ups and service requirements to optimise retention and conversion.
- Liaise with servicing/watchmaking teams and logistics partners to coordinate watch repairs, authentication and delivery timelines.
- Prepare daily and weekly showroom reports (appointments, sales pipeline, stock availability) for the store manager and regional teams.
- Uphold visual merchandising standards and collaborate with marketing to implement product displays, events and private viewings.
Qualifications
- Proven client‑facing experience in luxury retail, boutique showrooms or high‑end hospitality (typically 1–3 years).
- Excellent interpersonal and communication skills with the ability to build rapport with high‑net‑worth clients.
- Strong organisational skills and meticulous attention to detail when handling high‑value inventory and confidential client data.
- Comfort with secure cash and payment procedures, documentation for high‑value transactions, and compliance with internal controls.
- Knowledge or demonstrable interest in horology and luxury watches is highly desirable.
Skills
Experience
1–3 years of client‑facing experience in luxury retail, boutique showroom operations, or upscale hospitality environments; exposure to luxury watch products or premium accessories is an advantage.
Education
High‑school diploma or equivalent; vocational training in retail, hospitality, business or a related field preferred.
Workplace
This position is based in Zurich, Zürich, Switzerland.
Culture
Watchfinder fosters a client‑centric, detail‑driven culture rooted in horological expertise and impeccable service. The workplace emphasizes craftsmanship awareness, collaborative problem solving and high standards of presentation appropriate to luxury retail environments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watchfinder & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Showroom Coordinator», «Sales Coordinator — Watches», «Client Relations Coordinator», «Retail Operations Coordinator», «Boutique Sales Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.