- Location
- New York City New York USA
- Address
- 645 5th Avenue 5, New York City View map
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $20–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 7, 2026
About Watchfinder & Co.
Founded in 2002, Watchfinder & Co. has grown from a pioneering online specialist into a leading global destination for pre-owned luxury watches, combining horological expertise with a modern, customer-focused retail model. As part of Richemont, the company offers employees the agility of a digital-first business alongside the standards and international reach of one of the world’s foremost luxury groups. Its teams work across authentication, watchmaking, technology, retail, operations and client advisory, united by a commitment to trust, craftsmanship and exceptional service. Watchfinder & Co. provides a dynamic environment for professionals passionate about luxury, innovation and the enduring value of fine timepieces.
Watchfinder & Co. seeks a Sales and Purchasing Advisor for its New York showroom to manage customer appointments and end-to-end sales, buy and sell watches, negotiate prices and part exchanges, and oversee orders, after-sales queries and stocktakes. The role includes a generous commission scheme and an expected salary range of $20–$28 per hour.
Role & Responsibilities
- Manage appointments by phone and email using the diary system and follow the appointment-only policy.
- Buy and sell watches, negotiate prices, and arrange part exchanges to secure deals with the best possible margin.
- Ensure compliance with sales, financial, and security procedures set by headquarters.
- Welcome customers viewing watches and provide excellent customer service.
- Manage the customer sales process from initial contact and appointment through conversion and after-sales service.
- Follow internal stock-control procedures and conduct daily and monthly stocktakes.
- Handle live orders after payment and resolve customers’ after-sales queries.
Qualifications
- Experience working with Key Performance Indicators (KPIs).
- Ability to negotiate, ideally involving a part exchange.
- Ability to absorb technical information and follow instructions and directions precisely.
- Results-driven and motivated.
- Personable, with a polite manner.
- Highly organised, with the ability to prioritise workload.
- Strong communication skills and confidence.
- Ability to adhere to Watchfinder & Co. policies and procedures and Health and Safety procedures.
- Experience serving customers one-to-one, with sales and negotiation experience in a retail setting and telephone sales experience.
Skills
Workplace
The role is situated in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 20 to USD 28 per hour.
Benefits
Medical, dental and vision programmes; health savings and flexible spending accounts; employee assistance programme; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement; paid time off; volunteer time off; and a generous commission scheme.
Culture
Watchfinder & Co. fosters a dynamic, detail-driven culture where expertise in pre-owned luxury watches is paired with a modern, customer-centric retail mindset. As an employer, it offers a collaborative environment that values authenticity, technical knowledge, and entrepreneurial agility within the wider luxury watch ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watchfinder & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Watch Sales Advisor», «Pre-Owned Watch Buyer», «Watch Sales Consultant», «Watch Purchasing Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.