Watchfinder & Co. Assistant Boutique Manager

About Watchfinder & Co.

Founded in 2002, Watchfinder & Co. has grown from a pioneering online specialist into a leading global destination for pre-owned luxury watches, combining horological expertise with a modern, customer-focused retail model. As part of Richemont, the company offers employees the agility of a digital-first business alongside the standards and international reach of one of the world’s foremost luxury groups. Its teams work across authentication, watchmaking, technology, retail, operations and client advisory, united by a commitment to trust, craftsmanship and exceptional service. Watchfinder & Co. provides a dynamic environment for professionals passionate about luxury, innovation and the enduring value of fine timepieces.

Role & Responsibilities

• Support the Boutique Manager in driving boutique sales and achieving commercial objectives.
• Monitor sales, conversion, average transaction value, traffic, appointments and individual performance KPIs; identify performance opportunities and propose actions to improve results.
• Lead by example on the sales floor, engage clients and support the team in converting opportunities.
• Support the team with complex negotiations, high-value transactions and key client relationships.
• Collaborate with Purchasing, Merchandising and other internal teams to maximize commercial opportunities.
• Ensure each client receives a consistent, elevated and personalized Watchfinder experience; act as an ambassador for Watchfinder and Richemont Group.
• Keep the boutique prepared and maintained to welcome clients throughout operating hours.
• Coordinate appointments, walk-ins and omni-channel activities to deliver a seamless client journey.
• Develop client relationships and encourage disciplined CRM use and follow-up across the team.
• Handle client escalations professionally and confidently, finding solutions that protect the client relationship and the business.
• Support the Boutique Manager in leading, motivating and developing the boutique team; help set and follow up individual objectives and development plans.
• Conduct regular coaching, feedback and one-to-one conversations to improve individual and collective performance.
• Lead daily briefs, share business priorities and ensure the team understands its objectives and performance.
• Identify training and development opportunities in sales techniques, product expertise, hospitality and clienteling.
• Participate in recruitment and support onboarding, induction and probation for new team members.
• Foster a positive, accountable and performance-driven team environment; lead the boutique in the Boutique Manager’s absence.
• Ensure smooth, disciplined execution of day-to-day boutique operations.
• Supervise back-office activities, including stock management, POS displays, cash procedures, documentation and administrative requirements.
• Support the Boutique Manager in creating and managing team schedules according to business needs.
• Ensure consistent compliance with retail procedures covering selling, customer service, stock management, security and loss prevention.
• Serve as a key user of relevant sales, CRM, customer service and back-office systems.
• Ensure KPI and reporting accuracy and timeliness, and use reporting effectively to support business decisions.
• Maintain stock accuracy and ensure high-value inventory is handled according to security procedures.
• Work across internal teams to improve processes and boutique efficiency.
• Develop an excellent understanding of Watchfinder, its proposition and its role in the pre-owned luxury watch market.
• Maintain strong knowledge of luxury watchmaking, key Maisons, collections, references and market dynamics.
• Serve as an expert resource for clients and colleagues, and continually develop knowledge of the competitive landscape.
• Ensure consistent execution of Watchfinder’s visual identity and merchandising standards.
• Ensure the boutique environment, product presentation and client-facing standards reflect Watchfinder’s and Richemont’s positioning.

Qualifications

• Proven experience in luxury retail, ideally in watches, jewelry or another high-value client environment.
• Previous experience supervising, coaching or developing a retail sales team.
• Strong commercial mindset and a track record of delivering against sales targets and KPIs.
• Client-first mentality and the ability to drive conversion and commercial performance.
• Strong leadership skills and confidence taking ownership of the boutique when required.
• Excellent communication and interpersonal skills.
• Strong organizational skills, attention to detail and operational discipline.
• Confidence working with KPIs, reporting and performance analysis.
• Ability to prioritize and make sound decisions in a fast-paced retail environment.
• Proactive, solutions-oriented and hands-on approach.
• Strong interest in luxury watches and watchmaking; existing watch expertise is highly valued.
• Ability to collaborate across functions and with colleagues at all levels of the organization.

Skills

Compensation

The base compensation for this position ranges from USD 90,000 to USD 95,000 per annum.

Benefits

Medical, dental and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement; paid time off; volunteer time off.

Culture

Watchfinder & Co. fosters a dynamic, detail-driven culture where expertise in pre-owned luxury watches is paired with a modern, customer-centric retail mindset. As an employer, it offers a collaborative environment that values authenticity, technical knowledge, and entrepreneurial agility within the wider luxury watch ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.