- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
Watches of Switzerland seeks a Showroom Manager for its Rolex boutique on Old Bond Street in London. The manager will lead a client-focused team across sales and after-sales, including an accredited service centre and Rolex Certified Pre-owned area, while developing talent and delivering an exceptional showroom experience.
Role & Responsibilities
- Establish a client-centric strategy to ensure the highest level of customer experience at all times.
- Coach and support the team to consistently deliver client experience expectations.
- Optimise hospitality to create unique and memorable client interactions.
- Develop strong, meaningful relationships with clients.
- Manage, support and motivate the team.
- Lead by example on the sales floor and ensure a welcoming boutique environment.
- Identify efficiencies and enhance best practices.
- Ensure compliance with Watches of Switzerland and Rolex procedures.
- Collaborate with senior management to recruit, retain and develop talent.
- Execute development plans for each team member.
- Continuously train and coach the team, provide qualitative feedback, and use reward and recognition to improve engagement and performance.
Qualifications
- Significant experience in a senior retail management role, ideally with a premium or luxury brand.
- Experience managing and developing a high-performing team.
- Passion for retail and delivering an exceptional client experience.
- Proven ability to build and maintain client relationships.
- Commercial focus.
- Experience working with a CRM system.
Skills
Experience
Significant experience in a senior retail management role; experience managing and developing a high-performing team.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; discount scheme; enhanced maternity pay.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Retail Operations Manager», «Luxury Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.