- Location
- Pittsburgh Pennsylvania USA
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
The Showroom Director leads showroom operations, business planning, budget control and a high-performing team to deliver exceptional client experience and business results. The permanent, full-time role requires schedule flexibility for evenings and weekends and may involve exceptionally long hours, lifting packages or boxes, and standing for extended periods.
Role & Responsibilities
- Plan and execute the showroom business plan, setting clear objectives and performance expectations while keeping costs and controls within budget.
- Lead and manage a high-performing team, engaging team members in delivering an exceptional client experience and performance targets.
- Coach individuals to develop their potential and identify suitable ways to motivate them.
- Maintain, review and continually improve operating processes and procedures to create a streamlined, client-oriented business.
- Address day-to-day and longer-term business challenges with credible, entrepreneurial solutions while maintaining the showroom’s professional image.
- Provide clear communication across all parts of the business, anticipate future challenges and opportunities, and respond effectively.
- Maintain schedule flexibility and availability for showroom hours, including evenings and weekends.
Qualifications
- Considerable retail management experience, ideally in a luxury environment.
- Evidence of delivering performance against sales and process objectives.
- Jewellery or watch product knowledge.
- External jewellery or retail qualifications.
- Proven record of sales achievements.
- Ability to develop and implement business strategies and work to budgets.
- Ability to manage and deliver operating costs and identify suitable efficiency improvements.
- Strong numerical aptitude and ability to understand and analyse sales performance.
- Experience leading, mentoring and coaching members of a high-performing showroom team.
- Proven record of management achievements.
- IT literacy.
- Evidence of CRM experience and networking.
- May occasionally be required to work exceptionally long hours.
- May be required to lift packages or boxes.
- May be required to stand for long periods.
Skills
Experience
Considerable retail management experience, ideally in a luxury environment.
Workplace
This position is based in Pittsburgh, Pennsylvania, USA.
Explore jobs in the USA.
Benefits
Medical, dental, life and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Showroom Manager», «Retail Showroom Director», «Luxury Retail Director», «Showroom Operations Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.