- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
The Service Consultant at Watches of Switzerland coordinates service orders and oversees the quality of the aftercare experience, supporting workflow, special orders, spare parts, operational efficiency, and revenue. The role is permanent and full-time, with flexibility to work evenings and weekends to accommodate showroom hours.
Role & Responsibilities
- Coordinate, prioritize, communicate, and follow up on all service orders for internal and external clients.
- Ensure the quality of each aftercare experience and align department standards with company strategy.
- Support department organization, workflow, special orders and spare-parts management, long-term operational efficiency, and revenue generation.
- Manage and deliver operating costs, identifying suitable efficiency improvements.
- Analyze performance and make effective decisions to ensure KPIs are delivered.
- Accommodate showroom hours with evening and weekend availability as required.
Qualifications
- Experience with luxury watches.
- Technical knowledge of timepieces and the ability to change or size straps and bracelets.
- Knowledge of legal requirements relevant to the role, particularly retail law, health and safety, and security.
- Excellent project, planning, change, and time-management capabilities.
- Exceptional communication and interpersonal skills.
- IT literacy.
- Strong numeracy and the ability to understand and analyze performance.
- Results-focused, with an understanding of business and client priorities.
- Flexible and adaptable to change.
- Ability to stand for long periods.
Skills
Experience
Experience with luxury watches.
Benefits
Medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Aftercare Consultant», «Watch Service Advisor», «Service Coordinator», «After-Sales Service Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.