- Location
- East Rutherford New Jersey USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $25–27/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
The Service Consultant at Watches of Switzerland coordinates and follows up on service orders, delivers high-quality aftercare, and supports workflow, special-order and spare-parts management, operational efficiency, and revenue generation. This permanent, full-time role requires schedule flexibility for showroom hours, including evenings and weekends; compensation is $25.00–$27.00 per hour, with commission opportunity.
Role & Responsibilities
- Coordinates, prioritizes, communicates, and follows up on all service orders to provide excellent service to internal and external clients.
- Ensures the quality of each aftercare experience and that department standards align with company strategy.
- Supports department organization, workflow, special-order and spare-parts management, long-term operational efficiency, and revenue generation.
Qualifications
- Experience with luxury watches.
- Technical knowledge of timepieces and the ability to change or size straps and bracelets.
- Knowledge of legal requirements relevant to the role, particularly retail law, health and safety, and security.
- Ability to manage and deliver operating costs and identify suitable efficiency improvements.
- Excellent project, planning, change, and time-management capabilities.
- Exceptional communication and interpersonal skills; IT literate.
- Strong numerical ability, with the capacity to understand and analyze performance and make effective decisions to ensure KPIs are delivered.
- Results-focused, with an understanding of what matters to the business and the client.
- Flexible and adaptable to change.
- Availability to work a flexible schedule, including evenings, nights, weekends, and holidays, to meet business needs and showroom hours.
- Ability to stand for long periods.
Skills
Experience
Experience with luxury watches.
Workplace
This position is based in East Rutherford, New Jersey, USA, within easy reach of New York City.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 25 to USD 27 per hour.
Benefits
Medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts; commission opportunity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Aftercare Consultant», «Watch Service Coordinator», «Service Operations Consultant», «Timepiece Service Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.