- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $85,000–100,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 3, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
The Sales Professional plans and executes the floor and showroom business plan, leads and coaches a high-performing team, and oversees operating processes, budgets and client experience. This is a permanent, full-time role in New York, with annual compensation of $85,000–$100,000 plus bonus opportunity.
Role & Responsibilities
- Plan and execute the floor and showroom business plan, setting clear objectives and performance expectations while controlling costs and budgets.
- Lead and manage a high-performing team with support from Sales Executives, engaging the team in delivering the required client experience and performance targets.
- Coach individuals to develop their potential and identify effective ways to motivate them.
- Maintain, review and improve operating processes and procedures to create a streamlined, client-oriented business.
- Develop entrepreneurial solutions to day-to-day and longer-term business issues while maintaining the showroom’s professional image.
- Provide clear communication between all parts of the business, anticipate challenges and opportunities, and respond effectively.
- Support Sales Professionals, the Management Team and clients by providing timely, friendly solutions.
Qualifications
- Retail management experience, ideally in a luxury environment.
- Evidence of delivering performance against sales and processes.
- Ability to develop and implement business strategies.
- Ability to manage operating costs and deliver suitable efficiency improvements.
- Numeracy and ability to understand and analyse sales performance.
- Experience leading, mentoring and coaching high-performing sales teams.
- IT literacy, including proficiency with POS systems and Microsoft Office.
- Ability to thrive in a fast-paced, high-volume location.
- Knowledge of jewellery or watch products.
- Advanced selling and negotiation skills.
- External jewellery or retail qualifications.
- Proven sales achievements.
- Proven management achievements.
- Proven ability to inspire and motivate teams.
- Comfort with high price points.
Skills
Experience
Retail management experience, ideally in a luxury environment.
Education
External jewellery or retail qualifications.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 85,000 to USD 100,000 per annum.
Benefits
Bonus opportunity; medical, dental, life and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.