- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
The Rolex Quick Service Technician is the showroom’s technical aftercare expert, assessing timepieces, performing approved interventions and advising clients on repairs and servicing from intake to collection. The role works with clients, colleagues, watchmakers and Rolex service centres to uphold quality, compliance and luxury-service standards, support aftercare performance and build lasting client relationships.
Role & Responsibilities
- Assess timepieces and carry out approved technical interventions.
- Advise clients on repair and servicing requirements.
- Provide support throughout the client journey, from timepiece intake through collection.
- Work with clients, colleagues, watchmakers and Rolex service centres to maintain quality, compliance and luxury-service standards.
- Contribute to aftercare performance and build lasting client relationships.
Qualifications
- Excellent communication skills.
- Manage client queries with empathy and professionalism.
- Excellent hand-eye coordination.
- Good manual dexterity.
- A craft-oriented mindset, with experience in a detailed, process-led manual craft through work, study or a hobby; examples include engineering, electronics, art, textiles and music.
- Willingness to work outside normal hours for VIP events.
- Willingness to train at remote locations within the UK.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Service Technician», «Watch Aftercare Technician», «Horology Service Technician», «Watch Repair Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.