Watches of Switzerland Group Vintage Timepiece Sales Professional

Role & Responsibilities

• Lead in-person sales operations at the Analog:Shift HQ boutique in New York City, including identifying and developing sales opportunities, hosting clients, and delivering an excellent experience to existing customers, referrals, and new leads.
• Support sales operations across the store network and eCommerce, working with internal and external customers and applying deep knowledge of departmental products.
• Ensure efficient inventory workflow and prompt turnaround of incoming products for eCommerce listing.
• Communicate effectively to help drive the business; support process efficiencies and compliance with procedures, and develop skills to share through training and education.
• Use social media and take an outward-facing role in content creation to support branding and sales.
• Update sales appointments in the company calendar.
• Use CRM to maintain client relationships in accordance with company guidelines.
• Partner with Creative to manage workflow for new-product photography.
• Manage eCommerce listings, including external vendors, writing and editing product descriptions, formatting listings, and publishing products.
• Help develop and appear in creative videos, photography, and print materials for external clients and internal stakeholders.
• Assist management with online pricing updates and in-store ticketing.
• Answer incoming phone calls and sales inquiries.
• Partner with the Sales Manager to identify and execute event opportunities for partner store teams, driving client engagement and brand recognition.
• Host company events as needed.
• Develop strategic partnerships with partner stores to support brand growth in their markets.
• Support office and showroom hospitality in line with company guidelines and practices, and maintain excellence in Xenia initiatives.
• Model the company’s floor-ready dress-code expectations and act as a brand ambassador to all audiences.
• Manage boutique floor coverage, support the team in delivering a superior client experience, set an example in client interactions, and maintain a welcoming environment.
• Maintain displays and visual areas in line with visual direction throughout the day.
• Support and promote loss prevention, taking responsibility across risk management, physical security, store cash controls, and inventory management.
• Manage controllable expenses.
• Ensure after-sales procedures are maintained at all times.
• Maintain a thorough understanding of policies, procedures, and processes.
• Serve as a role model and trainer for departmental staff and partner-store stakeholders.
• Travel for business when necessary.
• Perform other duties and responsibilities assigned by management.

Qualifications

• High school degree or college degree.
• Previous sales or marketing experience in luxury retail or equivalent.
• Experience in eCommerce and/or online editorial.
• Ability to work a flexible schedule and stand or walk for extended periods.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Ability and willingness to travel as necessary to support rollout.

Skills

Experience

Previous sales or marketing experience in luxury retail or equivalent; experience in eCommerce and/or online editorial.

Education

High school degree or college degree.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.