- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 22, 2026
About Watches of Switzerland Group
Watches of Switzerland Group is a leading luxury watch and jewellery retailer, with a distinguished presence in the United Kingdom and the United States. Its portfolio includes Watches of Switzerland, Mappin & Webb, Goldsmiths and Mayors, bringing together specialist expertise and enduring relationships with prestigious watchmakers and jewellery houses. As an employer, the Group offers career paths across retail, client service, watch servicing, digital commerce and corporate functions. Its professional environment places emphasis on product knowledge, attentive service and long-term client relationships, appealing to individuals who combine commercial acumen with a genuine appreciation of craftsmanship and the exacting standards of luxury retail.
The Showroom Manager assists with general showroom management, prioritizing client service, team standards and a professional staff environment while working with the management team. The role is permanent and full-time, with schedule flexibility for evenings and weekends.
Role & Responsibilities
- Assist with managing general showroom functions, with a primary focus on excellent client service.
- Cultivate a professional and pleasant environment for all staff members.
- Set standards for colleagues and hold them accountable.
- Work closely with other members of the management team.
Qualifications
- Current knowledge of watch trends and marketplace competition.
- High school diploma or equivalent; a college degree or equivalent work experience is preferred.
- Proficiency with MS Office, including Microsoft Word, Excel, PowerPoint and Outlook.
- Experience using retail systems such as labor management, inventory systems and sales reporting.
- Ability to communicate effectively with clients and the team, both orally and in writing.
- Flexible schedule and availability to accommodate showroom hours, including evenings and weekends.
Skills
Experience
At least 2 years of retail service experience, preferably in a luxury retail environment.
Education
High school diploma or equivalent; a college degree or equivalent work experience is preferred.
Benefits
Medical, dental, life and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts; competitive earnings.
Culture
Watches of Switzerland Group combines a passion for fine watchmaking with the commercial energy of a luxury retail environment, where product expertise and attentive client service are central to employees’ work. Its multi-brand setting encourages continuous learning, collaboration across showroom and support teams, and the cultivation of lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Showroom Supervisor», «Boutique Manager», «Retail Showroom Manager», «Showroom Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.