- Employment
- Full-Time
- Seniority
- Senior
- Department
- IT & Technology Systems
- Industry
- Fine Watches & Horology
- Posted
- Nov 6, 2026
About Watches of Switzerland Group
Watches of Switzerland Group is a leading luxury watch and jewellery retailer, with a distinguished presence in the United Kingdom and the United States. Its portfolio includes Watches of Switzerland, Mappin & Webb, Goldsmiths and Mayors, bringing together specialist expertise and enduring relationships with prestigious watchmakers and jewellery houses. As an employer, the Group offers career paths across retail, client service, watch servicing, digital commerce and corporate functions. Its professional environment places emphasis on product knowledge, attentive service and long-term client relationships, appealing to individuals who combine commercial acumen with a genuine appreciation of craftsmanship and the exacting standards of luxury retail.
The Watches of Switzerland Group seeks a Senior IT Business Analyst to support US retail showrooms, distribution centers, and finance teams, resolving escalations and improving logistics, inventory, and retail systems with global IT partners. This is a permanent, full-time role with travel up to 20%.
Role & Responsibilities
- Support retail showrooms, distribution centers, and finance teams.
- Resolve second-line support escalations.
- Configure new stores.
- Address logistics and inventory issues.
- Partner with global IT teams to maintain and improve the retail environment and its processes.
- Create business use cases and test cases; participate in User Acceptance Testing (UAT), including coordinating testing, documenting results, and tracking issues through resolution.
Qualifications
- At least 5 years of SAP ECC experience in a luxury retail and logistics environment.
- Strong knowledge of SAP ECC IS-Retail and the MM, SD, WM, and FI modules.
- Experience with SAP logistics processes, including goods receipts, stock transfers, returns, and inventory reconciliation.
- Experience using RFID technology for inventory management.
- Experience with Teamwork POS processes, configuration, and training.
- Hands-on experience with system integration tools, including ShipERP, and repair systems such as Diaspark.
- Experience implementing at least three Teamwork POS and Shopify projects.
- Experience with luxury retail processes, particularly omnichannel operations.
- Strong understanding of CRM and Clienteling processes.
- Experience with SAP BTP and SAP CRM.
- Understanding of retail payment processes, consumer finance, and sales tax platforms such as Avalara.
- Familiarity with audit-grade documentation and compliance frameworks.
- Working knowledge of Concur for expense and travel management.
- Excellent written and verbal communication skills, strong documentation capabilities, and the ability to work independently and collaborate across functions.
- Willingness to travel up to 20%.
Skills
Experience
At least 5 years of SAP ECC experience in a luxury retail and logistics environment; experience implementing at least three Teamwork POS and Shopify projects.
Workplace
This position is based in Sunrise, Florida, USA, within easy reach of Miami.
Explore jobs in Florida or in the USA.
Benefits
Medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
Culture
Watches of Switzerland Group combines a passion for fine watchmaking with the commercial energy of a luxury retail environment, where product expertise and attentive client service are central to employees’ work. Its multi-brand setting encourages continuous learning, collaboration across showroom and support teams, and the cultivation of lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.