- Location
- Boston Massachusetts USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
The Sales Professional at the Grand Seiko Boutique in Copley Place, Boston, builds client relationships and delivers memorable, story-led service grounded in product knowledge, hospitality, and integrity. The permanent, full-time role includes clienteling, sales-floor and merchandise presentation, administrative duties, and client repair intake and delivery.
Role & Responsibilities
- Present products confidently, using storytelling and technical detail while creating a hospitable atmosphere.
- Build, maintain, and develop a clientele through the company CRM platform, focusing on relationship building.
- Develop and maintain knowledge of the brands, collections, and pieces carried in the showroom, as well as general industry knowledge.
- Maintain a professional attitude and conduct business with integrity.
- Comply with company guidelines, policies, and procedures outlined in company publications.
- Assist team members and build effective working relationships with them.
- Transfer clients to another team member when required to best serve their needs.
- Organize merchandise and displays to optimize sales and minimize shrinkage.
- Support the client experience within showroom hospitality guidelines.
- Independently use company systems, hardware, and software required to perform duties and responsibilities.
- Complete administrative responsibilities and tasks that support the client experience.
- Receive and deliver client repairs when required.
- Perform other duties and responsibilities assigned by management.
- Stand for extended periods.
- Lift packages or boxes when required.
- Maintain schedule flexibility and availability to accommodate showroom hours, including evenings and weekends.
Qualifications
- High school diploma.
- At least 1 year of retail sales experience.
- Excellent storytelling ability.
- Passion for timepieces and/or jewelry.
- Excellent client service and selling skills.
- Excellent verbal and written interpersonal and communication skills.
- Excellent organizational skills.
- Ability to work as part of a team.
- Ability to multitask in a fast-paced environment.
- Computer literacy, including MS Office.
Skills
Experience
1 year of retail sales experience
Education
High school diploma
Benefits
Benefits are mentioned alongside competitive compensation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Client Advisor», «Retail Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.